The new Electronic Ticket Control Database (ETCD) will improve the ability of railway companies to issue and control rail passenger tickets across multiple countries and will increase security and help prevent fraud.
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In addition to providing stability and certainty on key services and to rail staff, the UK government has issued ticket refund information for passengers during the COVID-19 crisis.
In an interview with Global Railway Review, Richard Scott, Partnerships and Strategy Director for the West Coast Partnership, explains what Avanti West Coast will focus on, going forward, to deliver a better passenger experience.
Following the outbreak of Coronavirus which is preventing Chinese tourists visiting Great Britain, train companies across the UK are offering fee-free refunds for rail tickets purchased in China.
ORM hackathons are designed for people to collaborate on digital initiatives and quickly innovate new concepts, turning them into real products.
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
The new West Coast Partnership between FirstGroup and Trenitalia will bring a package of improvements for passengers, including new and refurbished trains, better stations and simplified fares.
With SJ aiming to be the number one digital company in Sweden, we spoke to Claes Lindholtz, Head of Digital Transformation at SJ about what digital initiatives the operator is conducting to reach this goal and how it encourages its staff and passengers to aid it on its digital journey.
FirstGroup and Trenitalia have unveiled that Avanti West Coast will be the name of the new InterCity West Coast rail franchise in the UK, heralding a new era of innovative high-speed rail services.
For Episode 2 of Global Railway Review’s podcast, Anthony Smith, Chief Executive of Transport Focus speaks to our Editor, Craig Waters, about what Britain's railways do best, how the industry needs to change, the use of innovative technology, and are Britain's rail passengers getting the best deal?
The days of paper rail tickets being used in Britain could be numbered as more passengers than ever before are opting for smart tickets.
The railways across the Nordic region are already some of the world’s most efficient and forward-thinking networks. But with increased passenger and freight demand, plus industry requirements to be more sustainable, the region’s railways must continue to invest and adapt to safeguard its future. This Leaders’ Debate gives key industry…
Women Inspiring Rail: Q&A with Aliya Zulaikha Alias, Head of Enterprise Risk Management, Prasarana Malaysia
For our next Women Inspiring Rail instalment, Aliya Zulaikha Alias, Head of Enterprise Risk Management at Prasarana Malaysia, explains how Malaysia is recognising and preparing for the inevitable era of digitalisation, and thus is on track to transform its public transportation system.
Due to a new investment programme, which includes the reduction of roughly $21 million in unnecessary expenses, Metra will increase its operating budget to $827 million, negating the need to increase fares.