Improved process for passengers to claim delay compensation debuts
New licence requirements on Britain's train companies require them to provide passengers with clear information about their entitlements to compensation.
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Railways are often controlled by governmental or independent safety and economic regulators, responsible for ensuring that railway operators and infrastructure managers comply with certain laws and standards. Regulatory aspects include funding requirements, access to railway networks and controlling the licenses of the operators of railway assets. Regulators also enforce consumer/passenger protection law in relation to the railway.
What are the emerging and evolving topics around railway regulation, legislation and standards?
New licence requirements on Britain's train companies require them to provide passengers with clear information about their entitlements to compensation.
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