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Rail User Weekly Survey launched to track passenger satisfaction in Great Britain
Results from the new Transport Focus survey reveal that almost nine in 10 rail passengers across Great Britain were satisfied with their last journey.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Global Railway Review Issue 5 2021
Packed full of exclusive content, including: a Roundtable discussion on Decarbonising Rail; an In-Depth Focus to explore FRMCS; the impact of COVID-19 on Indonesia’s rail industry; establishing cyber-security for next generation rail mobility; and much more!
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Free Wi-Fi now available at Birmingham New Street station for passengers
Network Rail has announced that passengers at Birmingham New Street station can now get free and unlimited Wi-Fi that is fast enough to support video calls and streaming.
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Car commuters urged to ‘take a fresh look’ at the train
Transport for the North (TfN) says there are more reasons than ever to consider the train as an alternative means of travel.
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eBook: Intelligent Railways for the Future
Kontron's latest eBook explores delivering beneficial digital solutions to rail operations while adopting onboard computing with smart features and connectivity.
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Southeastern services successfully handed over to government-owned SE Trains
Trains will continue to run as normal with SE Trains vowing to focus on improving the passenger experience on one of the UK’s busiest commuter networks.
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Life-saving defibrillators to be installed at 238 GTR train stations
In the largest rollout of heart restarters on the UK’s rail network, Great Northern, Southern and Thameslink will install 238 at-station life-saving automated external defibrillators.
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New high performing rail timetable announced for Manchester rail network
For rail services in and around Manchester, a new timetable has been approved to start in December 2022, mainly focusing on improving rail service performance to provide a reliable passenger journey.
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Northern set to launch ‘Street View 3D maps’ for customers
New interactive maps will be added to Northern’s website, offering passengers an opportunity to virtually navigate through the rail operator's stations in 3D.
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‘Ticketing Roadmap’ revealed to improve rail passenger travel in Europe
The Community of European Railway and Infrastructure Companies (CER) has released a ‘Ticketing Roadmap’ which aims to further improve passenger experience when travelling internationally by rail.
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Empowering the passenger: “Forewarned is forearmed”
Here, Patrick McDougall, CEO of Nexus Alpha, provides thoughts on a number of topics, from how to improve customer information, how the industry reacted to COVID-19, through to sustainability and how solar powered passenger information signs can help train operators move towards net zero.
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Virtual reality simulation to contribute to more accessible rail travel
Rail operator Northern are to launch state-of-the-art virtual reality simulation, developed to support and improve passengers with reduced mobility travel access and experiences.
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SEND pupils invited to participate in HS2 work experience programme
HS2 has invited students with Special Education Needs and Disabilities (SEND) to present ideas which would make HS2’s stations and trains more accessible for all.
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Research unveils that commuting by rail improves passenger’s work ethic
Academic research conducted by UCL Professors and the rail industry has revealed that commuting by rail significantly improves a passenger’s workday, including their productivity and wellbeing.
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Greater Manchester’s Hyde Central station installs new passenger information screens
Hyde Central station in Greater Manchester has installed new customer information and departure screens to deliver an easier and smoother experience for Northern passengers.
