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Transport Focus writes to Secretary of State for Transport calling for rail fares reform
In the wake of the COVID-19 pandemic, Transport Focus is urging the UK government to reform the fares and ticketing system to offer better value.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Grand Central once again named as Britain’s best train operator
Yorkshire-based train company, Grand Central, has been rated the passengers’ favourite in a national survey of rail users.
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Chiltern Railways named best operator between London and West Midlands and Oxford
Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS) from Transport Focus.
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Trainline launches app feature to help travellers social distance on trains
Trainline has launched a nationwide beta-test of Crowd Alerts, a crowd-sourced feature in its app to help customers alert their fellow travellers if it’s not possible to social distance on a specific train.
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New report outlines priorities for future design of local train stations
Commissioned by Network Rail, the ‘ThinkStation’ report provides a framework for the future design of local stations across Great Britain, following a wide-reaching engagement exercise.
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TOCs Management Series: Q&A with Mark Hopwood, Interim Managing Director, South Western Railway
In the next instalment of our TOCs Management Series, Mark Hopwood, Interim Managing Director of South Western Railway (SWR), explains how the operator is on a journey of evolution that includes addressing train performance, focusing on sustainability strategies, deploying cutting-edge technology and adopting an open and honest approach with both…
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Perpetual change: Improving rail service adaptability, responsiveness and efficiency
In an interview with Global Railway Review, Alexandre Savard, Director – Business Development, Rail & Integrated Mobility at GIRO, explains how integrated resource planning and management can improve rail service adaptability, responsiveness and efficiency.
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GTR shares its top 10 tips for passengers returning to train travel
To help ease passenger concerns, Govia Thameslink Railway (GTR) the team behind operating Southern, Thameslink and Great Northern services, have shared their top 10 tips for travelling on trains, as COVID-19 travel restrictions start to ease.
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UK DfT awards funding for new tech to revolutionise rail travel
The UK’s Department for Transport (DfT), in partnership with Innovate UK, has awarded 25 pioneering projects a share of £9.4 million to fund innovative projects that will make railways cleaner, greener and more passenger-friendly.
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Restoring rail passengers’ trust and incentives for clean mobility ‘made in Germany’
Considering the COVID-19 pandemic, Michael Fohrer, President of the German Railway Industry Association (VDB), looks at how rail passengers’ trust can be restored and the importance of establishing political incentives for clean mobility ‘made in Germany’.
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Eurostar to introduce new technology to enable contactless journeys
A facial biometric corridor will be introduced at St. Pancras International that will enable a digital and contactless journey for Eurostar passengers.
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Global Railway Review Issue 3 2020
This issue includes an update on building the world’s longest immersed tunnel to allow trains to cross the Femernbelt, how best to promote railways’ credentials to attract the right workforce expertise, In-Depth Focus sections on Bogies & Wheelsets and A Digital Future for Rail Freight, plus much more.
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Avanti West Coast: Demonstrating commitment to sustainability and the environment
As part of Global Railway Review’s Improving Rail’s Environmental Impact series, the Head of Sustainability at Avanti West Coast, Gareth Williams, discusses the operator’s efforts to improve its energy consumption and carbon footprint by working with local communities and passengers.
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Rail’s COVID-19 Heroes – Metro Trains Melbourne
As the COVID-19 pandemic continues to drastically impact the rail industry, it can be difficult to see a light at the end of the tunnel. In spite of this, employees continue to dedicate themselves to ensuring the safe movement of passengers and the continued operation of train services. In the…
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Face coverings now mandatory when travelling by train in England
As of 15 June 2020, passengers travelling on trains across England are now required to wear face coverings in an effort to prevent the spread of COVID-19.
