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More seats and services to arrive on East Midlands Railway
Passengers will benefit from an 80 per cent increase in the number of morning peak seats into Nottingham, Lincoln and St Pancras.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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In the UK, more rail passengers than ever before can go paperless
With smart ticket options now available with every train operator in Britain, the rail industry is working to progress its proposed reforms to the fares system.
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Trenitalia c2c moves towards a better digital ticket-issuing experience
The new PICO4UK platform will replace the separate end-of-life legacy ticketing systems that still dominate the UK rail market.
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Developing AI: Keeping rail innovation on track
Artificial intelligence (AI) is already playing a positive role in the rail industry. Analytic tools are helping customers plan and book journeys, and data is helping to provide more accurate real-time journey information. But as Daniel Beutler, President of Trainline International, explains, there is still more to do to unlock…
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Birmingham hosts the UK’s first ever train station to trial 5G technology
The introduction of 5G services supports the West Midlands Combined Authority’s strategy to give consumers and businesses in Birmingham and the surrounding area the very latest digital communications.
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UK rail stations in line for £300 million to improve disabled access
The Access for All programme was first launched in 2006 and has delivered more than 200 accessible routes into selected stations so far.
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Over 13,000 tonnes of CO2 emissions prevented by choosing Eurostar over planes
The direct rail service from London to Amsterdam – in its first year of operation – has significantly reduced CO2 emissions in comparison to flying.
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Bombardier to upgrade Queensland New Generation Rollingstock trains
The agreement between Bombardier and the Queensland Department of Transport and Main Roads (TMR) will see an additional module added to each six-car train to provide improved access for passengers with reduced mobility.
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Virgin Trains on track for 50 million passengers ahead of HS2
A new report by Campaign for Better Transport stated the ‘transformative’ investment in the Virgin High Frequency (VHF) timetable has underpinned growth.
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Network Rail’s multi-billion pound investment will be passenger-centric
The plans show how the company will spend over £42 billion to increase reliability and improve performance over the next five years.
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Designing the station of today – and tomorrow – with HS2
Johannah Randall, Head of Station Operations at HS2 Ltd, tells Global Railway Review how station design is about re-framing how a station sits within a community.
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Britain’s railway to use new punctuality measures to help improve performance
From April 2019 and as part of an ongoing plan to improve performance and reduce delays, Britain’s train operators and Network Rail will publish new measures of train punctuality.
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Reliable on-board Wi-Fi: Reality or just a dream?
Train manufacturers and system integrators now request reliable, fast, secure and easy-to-use wireless access to serve the modern passenger of today.
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How is Stockholm leading the way on enhancing train passenger experience?
MyHeadsapp, MTR Nordic’s new travel app, is providing travellers in Stockholm with personalised travel information and updates. Jeremy Long, CEO European Business at MTR Corporation explains how this technology is helping to improve the end-to-end journey experience for passengers.
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For the first time in the UK, the JAM card is introduced to rail
Virgin Trains is now ‘JAM card friendly’, which has been extremely successful in Northern Ireland with over 20,000 cards in circulation and 2,000 app users.
