Research shows value for money remains top priority for rail passengers

Posted: 28 November 2017 | | No comments yet

The UK’s independent watchdog Transport Focus recently asked more than 12,800 people to rank things that would most improve their journey experience. The results have showed that value for money came top, followed by getting a seat and improved punctuality.

Transport Focus Chief Executive Anthony Smith, said: “Improving value for money is about more than ticket prices, although passengers would welcome a price freeze. We know value also covers the basic delivery of the industry’s promises about the timetable, length of trains and information during delays. Also making sure passengers feel they have bought the best value ticket for their journey is becoming increasingly important as split ticketing erodes trust and reform of the fares structure is still some way off.”

Anthony continued: “The desire to get a seat or at least stand in comfort can be hard to deliver even with the welcome new and bigger trains coming into use – passenger numbers continue to grow. However, our report throws a highlight on the industry to make sure that crowding is not made worse by poor performance, cancellations or short formed trains: again, the basic things we expect.”

The report can be downloaded here.

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