Greater Anglia employs Land Sheriffs to improve safety for rail passengers
Posted: 7 September 2018 | Global Railway Review | No comments yet
Land Sheriffs are extra hands to assist with general travel and customer enquires but also help in preventing crime and responding to emergencies.
Train operator Greater Anglia is bringing in extra Land Sheriffs to further improve safety and security for passengers who are travelling by train.
Land Sheriffs patrol trains and stations across the network, helping to keep customers safe and assisting when required.
They aim to provide a reassuring presence and additional support to railway staff and the British Transport Police in keeping rail travellers safe and secure.
The Land Sheriffs will deal with anti-social behaviour, fare evaders and enforce the railway bylaws.
But they also provide extra assistance for passengers who require it during their journey, carrying luggage and helping those boarding with pushchairs. They have been involved in the prevention of seven potential suicides during 2018.
Greater Anglia’s Head of Customer Service, Neil Grabham, said, “Rail travel is generally a very safe and secure mode of transport, but we want passengers to feel safe when they travel with us and the Land Sheriffs do a great job of deterring crime, dealing with anti-social behaviour and providing a reassuring presence to passengers on trains and at stations.”
In total, the company has invested in 30 dedicated Land Sheriffs who patrol trains and stations in East Anglia.
Greater Anglia also works closely with the British Transport Police, Samaritans and rail pastors to protect the travelling public and railway staff, deter crime and anti-social behaviour and prevent suicides.
Passenger Experience/Satisfaction, Safety, Security & Crime Management