Network Rail’s action plan is approved by Office of Rail and Road
Network Rail describes a number of new actions it will take to identify and address the underlying issues impacting train performance.
ORR took enforcement action against Network Rail in November 2018, requiring improvements in its capability to deliver better railway performance. In a detailed response, Network Rail has set out that it will work in collaboration with train operators to deliver a better service for passengers by:
- Establishing a new performance management system that will give it a clearer understanding of the factors causing delays
- Improving its response to incidents and in the time taken to recover a normal service after disruption
- Increasing its operational capability through additional staff training and recruitment.
ORR will closely monitor Network Rail’s planned improvements, with a particular focus on route specific actions.
Graham Richards, Director Planning and Performance at ORR, said: “There must be no let-up in the drive to improve performance and we will be making sure Network Rail delivers on its promised steps aimed at improving performance for passengers and freight customers.
“We are pleased to see that Network Rail has reacted positively to our enforcement action and has a thorough plan to identify and tackle the root causes of the deterioration of punctuality.”