Stations at Waterloo, Victoria and London Bridge have all increased their efforts to better the customer experience by making significant improvements.
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Office of Rail and Road (ORR)
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Waterloo remained in the top position for the station with the most entries and exits, with only one station outside of London reaching the top 10.
ORR have stated that operators using the High Speed 1 rail line will be expected to collectively pay £25.9 million annually.
Network Rail is currently making progress ahead of target, being on track to deliver £391 million of efficiency savings in 2019 and 2020.
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
Following periods of underperformance, the ORR’s annual assessment of Network Rail highlights the need for continued focus on train performance and efficiency throughout the organisation.
The ORR sets out its proposals aimed at passengers being made more aware of their right to compensation, and disabled travellers experiencing more reliable assistance services, and greater accessibility across the rail network overall.
Britain's Office of Rail and Road (ORR) has published its Annual Report on Health and Safety which stresses that despite Britain’s railway remaining one of the safest in Europe for passengers, the rate of improvement has shown signs of slowing.
Network Rail responds to ORR's improvement notices by pulling together multiple programmes to improve track-worker safety and accelerate its current 'Near Miss Reduction Programme'.
The British railway regulatory authority has granted Stadler approval for the four-car bimodal FLIRT train for the use of Greater Anglia.
As part of our Level Crossing Safety In-Depth Focus, Global Railway Review asked our Expert Panel: Motorists who misuse level crossings are often the main cause of accidents, but how can the railway industry manage motorist behaviour to significantly reduce the risks at level crossings?