New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
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Following periods of underperformance, the ORR’s annual assessment of Network Rail highlights the need for continued focus on train performance and efficiency throughout the organisation.
The ORR sets out its proposals aimed at passengers being made more aware of their right to compensation, and disabled travellers experiencing more reliable assistance services, and greater accessibility across the rail network overall.
Britain's Office of Rail and Road (ORR) has published its Annual Report on Health and Safety which stresses that despite Britain’s railway remaining one of the safest in Europe for passengers, the rate of improvement has shown signs of slowing.
Network Rail responds to ORR's improvement notices by pulling together multiple programmes to improve track-worker safety and accelerate its current 'Near Miss Reduction Programme'.
The British railway regulatory authority has granted Stadler approval for the four-car bimodal FLIRT train for the use of Greater Anglia.
Network Rail describes a number of new actions it will take to identify and address the underlying issues impacting train performance.
The new policy allows ORR to target those areas that have the most serious impact and detriment to passengers, freight customers and funders.
From April 2019 and as part of an ongoing plan to improve performance and reduce delays, Britain’s train operators and Network Rail will publish new measures of train punctuality.
The two companies believed merging would have created a European player with the ability to cope with growing competition from non-EU companies.
Until relatively recently, Brexit seemed remote and distant. Even now, there is still great uncertainty as to its form and implications, not least for rail. From a legal perspective, absent the Article 50 notification being withdrawn or the Article 50 notification period being extended (which would require the agreement of…
During 2017-18, operators saw their costs increase for staff (0.9 per cent), rolling stock (5.5 per cent) and other operating costs such as access charges (1.4 per cent).