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London’s busiest stations make passenger experience improvements
Stations at Waterloo, Victoria and London Bridge have all increased their efforts to better the customer experience by making significant improvements.
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Office of Rail and Road (ORR)
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ORR figures establish Waterloo as Britain’s busiest railway station
Waterloo remained in the top position for the station with the most entries and exits, with only one station outside of London reaching the top 10.
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ORR increases operator charges on High Speed 1 line
ORR have stated that operators using the High Speed 1 rail line will be expected to collectively pay £25.9 million annually.
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ORR reports significant progress made in Network Rail savings plans
Network Rail is currently making progress ahead of target, being on track to deliver £391 million of efficiency savings in 2019 and 2020.
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New ORR statistics will help the industry focus on boosting punctuality
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
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ORR publishes new accessible travel guidance for train companies
New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
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Network Rail must focus on train performance and productivity
Following periods of underperformance, the ORR’s annual assessment of Network Rail highlights the need for continued focus on train performance and efficiency throughout the organisation.
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ORR urges sweeping reforms on accessibility and compensation
The ORR sets out its proposals aimed at passengers being made more aware of their right to compensation, and disabled travellers experiencing more reliable assistance services, and greater accessibility across the rail network overall.
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ORR report highlights safety challenges Britain’s rail industry must address
Britain's Office of Rail and Road (ORR) has published its Annual Report on Health and Safety which stresses that despite Britain’s railway remaining one of the safest in Europe for passengers, the rate of improvement has shown signs of slowing.
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Network Rail launches a £70 million track-worker safety task force
Network Rail responds to ORR's improvement notices by pulling together multiple programmes to improve track-worker safety and accelerate its current 'Near Miss Reduction Programme'.
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First Stadler FLIRT train receives approval to enter UK service
The British railway regulatory authority has granted Stadler approval for the four-car bimodal FLIRT train for the use of Greater Anglia.
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Expert Panel: Level crossing safety
As part of our Level Crossing Safety In-Depth Focus, Global Railway Review asked our Expert Panel: Motorists who misuse level crossings are often the main cause of accidents, but how can the railway industry manage motorist behaviour to significantly reduce the risks at level crossings?