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Only 37 per cent of eligible delay repay passengers claiming refunds in UK
Transport Focus has outlined that improved reliability and a simpler delay repay claims process can help increase confidence in the railway.
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Office of Rail and Road (ORR)
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The UK’s Office of Rail and Road (ORR) is a non-ministerial government department responsible for the economic and safety regulation of Britain’s railways, and the economic monitoring of Highways England.
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ORR statistics outline lowest passenger levels in UK since mid-19th century
During Q1 of 2020-2021, the number of passenger journeys decreased by more than 400 million when compared to the same quarter in 2019-2020.
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New guidance aims to improve reliability of assistance for disabled passengers
Stephen Brookes MBE, states how the new ORR protocol will go a long way in assuring disabled people that their needs are being properly understood and delivered.
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UK’s Office of Rail and Road publishes new accessible travel guidance
ORR's new guidance focuses on improving the experience of passengers with reduced mobility on rail replacement services during disruption.
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Network Rail publishes Stonehaven tragedy interim report
The report outlines the need for a wide range of changes and improvements by Network Rail following the Stonehaven tragedy.
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ORR insists that better passenger information is needed to drive industry change
The UK's Office of Rail and Road (ORR) has called for passengers to receive more effective advice and reassurance during disruption, with clear and reliable information.
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Central section of Crossrail’s Elizabeth Line expected to open in 2022
Previously scheduled to open in 2021, the introduction of the central section of the Crossrail Elizabeth line into passenger service has been delayed.
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GB Railfreight appoints new Business Development Director
GB Railfreight - the third largest rail freight operator in the United Kingdom - has announced that it has appointed Tim Hartley as Business Development Director.
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Network Rail makes good start to CP6 but performance concerns remain, according to ORR
The UK's Office of Rail and Road's 2019-2020 assessment shows Network Rail has saved more than £385 million in the first year of its new control period 6, but passenger and freight performance varied by region.
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Greater Anglia continues testing of electric trains despite COVID-19
Taking advantage of the reduced traffic on the network as a result of the COVID-19 pandemic, Greater Anglia has continued testing of its new electric commuter trains.
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ORR data shows drastic fall in UK rail passenger journeys during Q4 2019-20
The new figures outline a fall of 51 million UK rail passenger journeys during Q4 of 2019-2020, highlighting the unprecedented impact of the COVID-19 pandemic.
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UK Rail Minister writes to RDG about accessibility during COVID-19
The open letter from the UK Rail Minister to the Rail Delivery Group (RDG) addresses recent incidents at UK rail stations where individual passengers were apparently refused accessibility assistance.
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Signalling study closed by Office of Rail and Road as a result of COVID-19
As COVID-19 continues to severely impact the UK rail industry, ORR has announced that it will close the signalling market study in order to ease the burden being placed on the industry.
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Is the railway sufficiently prepared for a cyber-attack?
Ian Maxwell, Head of Train Control Systems at the UK’s Office of Rail and Road (ORR), provides an insight into the differences between external and internal cyber incidents, and how Britain’s rail industry must adapt in order to protect itself from both.
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Global Railway Review Issue 1 2020
This issue includes articles from Poland's Transport Minister about the country's much-needed railway investment programme, In-Depth Focus sections on Additive Manufacturing, Winter Operations and the Future Railway Mobile Communication System (FRMCS), plus much more.