The open letter from the UK Rail Minister to the Rail Delivery Group (RDG) addresses recent incidents at UK rail stations where individual passengers were apparently refused accessibility assistance.
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As COVID-19 continues to severely impact the UK rail industry, ORR has announced that it will close the signalling market study in order to ease the burden being placed on the industry.
Ian Maxwell, Head of Train Control Systems at the UK’s Office of Rail and Road (ORR), provides an insight into the differences between external and internal cyber incidents, and how Britain’s rail industry must adapt in order to protect itself from both.
This issue includes articles from Poland's Transport Minister about the country's much-needed railway investment programme, In-Depth Focus sections on Additive Manufacturing, Winter Operations and the Future Railway Mobile Communication System (FRMCS), plus much more.
Despite improvements in recent years, the UK rail industry still needs to make significant changes to its provision of information to passengers, says ORR.
The lack of bins on trains limits recycling options, despite a survey showing that 82 per cent of passengers would choose to recycle.
The ORR's study will focus on the level of competition for the delivery of significant signalling projects in a bid to limit Network Rail's spend on signalling.
Every second matters to passengers, but did you know quite how much? In 2018 passenger satisfaction dropped to a 12-year low, with one in seven trains falling short of the industry measure of punctuality. During this period the UK's Office of Rail and Road (ORR) said "no-one took charge" during…
Stations at Waterloo, Victoria and London Bridge have all increased their efforts to better the customer experience by making significant improvements.
Waterloo remained in the top position for the station with the most entries and exits, with only one station outside of London reaching the top 10.
ORR have stated that operators using the High Speed 1 rail line will be expected to collectively pay £25.9 million annually.
Network Rail is currently making progress ahead of target, being on track to deliver £391 million of efficiency savings in 2019 and 2020.
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
Following periods of underperformance, the ORR’s annual assessment of Network Rail highlights the need for continued focus on train performance and efficiency throughout the organisation.