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Grand Union is seeking to introduce new and competitive train services between Carmarthen and London Paddington and Stirling and London Euston. Here, Managing Director, Ian Yeowart, writes about how this new open access operator will aim to provide a new customer-focused standard of train service, which challenges and changes the…
Take a look at the below infographic from Roulette Online to find out the top 13 most delayed train routes in the UK...
17 May 2017 | By David Long, Lighting Engineer at Schréder UK
David Long, Lighting Engineer at Schréder UK, discusses how IoT lighting technology can help modernise the UK rail experience.
30 March 2017 | By SNCF Gares & Connexions
After a major campaign to make stations cleaner, SNCF Gares & Connexions is now focused on improving the quality of in-station waiting time.
3 March 2017 | By Roger Matthews, Managing Director of GoMedia
GoMedia managing director Roger Matthews explores how train operators should take advantage of their on-board infotainment system to drive ancillary revenue and form deeper relationships with passengers.
27 January 2016 | By Katie Sadler, Digital Content Producer, Global Railway Review
The latest National Rail Passenger Survey has revealed a rise in overall rail passenger satisfaction during 2015 but commuter rail services are holding the recovery back.
26 June 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
The Passenger Focus Spring 2015 National Rail Passenger Survey revealed a positive response for Grand Central Railway despite an overall drop in country-wide passenger satisfaction.
28 January 2015 | By Grayling
Grand Central Railway has once again been revealed as Britain's highest-rated long distance train operator for customer satisfaction...
Thanks to privatisation, the UK’s railways are a huge success story with more people than ever using the rail network. Over the last year, there was a 5.7% increase in passenger journeys to 1.6 billion. While this increase is welcome it brings with it challenges. Stephen Hammond – the UK’s…
14 March 2014 | By Rail Delivery Group
Transport Minister Baroness Kramer has officially unveiled a completely refurbished rail station for Wokingham...
4 December 2013 | By First Great Western
Running services out of London Paddington, across the South and West of England and South Wales, the former Greater Western franchise began operating on 1 April 2006. Operated by First Group and branded as First Great Western, the network combines the previous Great Western Intercity, London and Thames Valley, and…
In this Real-Time Passenger Information (RTPI) supplement: Infrabel, providing accurate and innovative travel information (Ann Billiau, Director-General for Rail Access, Infrabel); Real-time Passenger Information – a fundamental requirement (Fiona Dolman, Director of Operational Services, Network Rail); Social media: help us to get home (Guy Dangerfield, Rail Passenger Manager, Passenger Focus)...
16 August 2011 | By Passenger Focus
Rail passengers will face the first of three years of inflation-busting fare rises in January 2012...
6 April 2011 | By Ashwin Kumar, Rail Passenger Director, Passenger Focus
Passenger Focus is the independent consumer watchdog which, through its National Passenger Survey (NPS), provides a network-wide picture of passenger satisfaction with Britain’s rail services. Overall, Passenger Focus’s NPS of more than 31,000 passengers reveals that overall satisfaction has been rising gradually over recent years – with 84% satisfied in…
