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Passenger Focus



On-board infotainment: choose the profitable route

3 March 2017 | By Roger Matthews, Managing Director of GoMedia

GoMedia managing director Roger Matthews explores how train operators should take advantage of their on-board infotainment system to drive ancillary revenue and form deeper relationships with passengers.


Survey reveals a rise in UK rail passenger satisfaction

27 January 2016 | By Katie Sadler, Digital Content Producer, Global Railway Review

The latest National Rail Passenger Survey has revealed a rise in overall rail passenger satisfaction during 2015 but commuter rail services are holding the recovery back.


New FGW franchise to build on improvements

4 December 2013 | By First Great Western

Running services out of London Paddington, across the South and West of England and South Wales, the former Greater Western franchise began operating on 1 April 2006. Operated by First Group and branded as First Great Western, the network combines the previous Great Western Intercity, London and Thames Valley, and…


The Focus is on punctuality

6 April 2011 | By Ashwin Kumar, Rail Passenger Director, Passenger Focus

Passenger Focus is the independent consumer watchdog which, through its National Passenger Survey (NPS), provides a network-wide picture of passenger satisfaction with Britain’s rail services. Overall, Passenger Focus’s NPS of more than 31,000 passengers reveals that overall satisfaction has been rising gradually over recent years – with 84% satisfied in…