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17 May 2017 | By David Long, Lighting Engineer at Schréder UK
David Long, Lighting Engineer at Schréder UK, discusses how IoT lighting technology can help modernise the UK rail experience.
3 March 2017 | By Roger Matthews, Managing Director of GoMedia
GoMedia managing director Roger Matthews explores how train operators should take advantage of their on-board infotainment system to drive ancillary revenue and form deeper relationships with passengers.
27 January 2016 | By Katie Sadler, Digital Content Producer, Global Railway Review
The latest National Rail Passenger Survey has revealed a rise in overall rail passenger satisfaction during 2015 but commuter rail services are holding the recovery back.
26 June 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
The Passenger Focus Spring 2015 National Rail Passenger Survey revealed a positive response for Grand Central Railway despite an overall drop in country-wide passenger satisfaction.
Thanks to privatisation, the UK’s railways are a huge success story with more people than ever using the rail network. Over the last year, there was a 5.7% increase in passenger journeys to 1.6 billion. While this increase is welcome it brings with it challenges. Stephen Hammond – the UK’s…
14 March 2014 | By Rail Delivery Group
Transport Minister Baroness Kramer has officially unveiled a completely refurbished rail station for Wokingham...
4 December 2013 | By First Great Western
Running services out of London Paddington, across the South and West of England and South Wales, the former Greater Western franchise began operating on 1 April 2006. Operated by First Group and branded as First Great Western, the network combines the previous Great Western Intercity, London and Thames Valley, and…
In this Real-Time Passenger Information (RTPI) supplement: Infrabel, providing accurate and innovative travel information (Ann Billiau, Director-General for Rail Access, Infrabel); Real-time Passenger Information – a fundamental requirement (Fiona Dolman, Director of Operational Services, Network Rail); Social media: help us to get home (Guy Dangerfield, Rail Passenger Manager, Passenger Focus)...
6 April 2011 | By Ashwin Kumar, Rail Passenger Director, Passenger Focus
Passenger Focus is the independent consumer watchdog which, through its National Passenger Survey (NPS), provides a network-wide picture of passenger satisfaction with Britain’s rail services. Overall, Passenger Focus’s NPS of more than 31,000 passengers reveals that overall satisfaction has been rising gradually over recent years – with 84% satisfied in…