List view / Grid view

Passenger Focus



Grand Union: Stimulating passenger demand through competition

31 October 2022 | By

Grand Union is seeking to introduce new and competitive train services between Carmarthen and London Paddington and Stirling and London Euston. Here, Managing Director, Ian Yeowart, writes about how this new open access operator will aim to provide a new customer-focused standard of train service, which challenges and changes the…


On-board infotainment: choose the profitable route

3 March 2017 | By Roger Matthews, Managing Director of GoMedia

GoMedia managing director Roger Matthews explores how train operators should take advantage of their on-board infotainment system to drive ancillary revenue and form deeper relationships with passengers.


Survey reveals a rise in UK rail passenger satisfaction

27 January 2016 | By Katie Sadler, Digital Content Producer, Global Railway Review

The latest National Rail Passenger Survey has revealed a rise in overall rail passenger satisfaction during 2015 but commuter rail services are holding the recovery back.


New FGW franchise to build on improvements

4 December 2013 | By First Great Western

Running services out of London Paddington, across the South and West of England and South Wales, the former Greater Western franchise began operating on 1 April 2006. Operated by First Group and branded as First Great Western, the network combines the previous Great Western Intercity, London and Thames Valley, and…


Real-Time Passenger Information (RTPI) supplement

27 May 2013 | By

In this Real-Time Passenger Information (RTPI) supplement: Infrabel, providing accurate and innovative travel information (Ann Billiau, Director-General for Rail Access, Infrabel); Real-time Passenger Information – a fundamental requirement (Fiona Dolman, Director of Operational Services, Network Rail); Social media: help us to get home (Guy Dangerfield, Rail Passenger Manager, Passenger Focus)...


The Focus is on punctuality

6 April 2011 | By Ashwin Kumar, Rail Passenger Director, Passenger Focus

Passenger Focus is the independent consumer watchdog which, through its National Passenger Survey (NPS), provides a network-wide picture of passenger satisfaction with Britain’s rail services. Overall, Passenger Focus’s NPS of more than 31,000 passengers reveals that overall satisfaction has been rising gradually over recent years – with 84% satisfied in…