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20 May 2019 | By Jacqueline Starr - Rail Delivery Group
Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group (RDG), explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail.
17 April 2019 | By Global Railway Review
With access to information on every station in Britain, passengers can now plan their journeys according to their needs and have smoother, more reliable, experiences.
10 April 2019 | By Global Railway Review
With smart ticket options now available with every train operator in Britain, the rail industry is working to progress its proposed reforms to the fares system.
28 March 2019 | By Global Railway Review
The plans show how the company will spend over £42 billion to increase reliability and improve performance over the next five years.
7 February 2019 | By Global Railway Review
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
29 January 2019 | By Global Railway Review
In a recent survey, overall satisfaction with rail services was at 79 per cent, the lowest level since 2008, with 21 per cent of passengers not satisfied.
2 January 2019 | By Global Railway Review
The wide-scale deployment of new and refurbished-like-new carriages will mean the retirement of some of the oldest trains on the network.
2 January 2019 | By Global Railway Review
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
26 November 2018 | By Global Railway Review
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
17 October 2018 | By Global Railway Review
Virgin Trains and British Transport Police are increasing employee safety by deploying 275 body cameras on frontline staff.
8 October 2018 | By Global Railway Review
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
2 October 2018 | By Global Railway Review
The automated claims systems, available via smartphones and smartcard registration, will make compensation claims easier for customers.
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