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7 February 2019 | By Global Railway Review
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
29 January 2019 | By Global Railway Review
In a recent survey, overall satisfaction with rail services was at 79 per cent, the lowest level since 2008, with 21 per cent of passengers not satisfied.
2 January 2019 | By Global Railway Review
The wide-scale deployment of new and refurbished-like-new carriages will mean the retirement of some of the oldest trains on the network.
2 January 2019 | By Global Railway Review
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
26 November 2018 | By Global Railway Review
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
17 October 2018 | By Global Railway Review
Virgin Trains and British Transport Police are increasing employee safety by deploying 275 body cameras on frontline staff.
8 October 2018 | By Global Railway Review
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
2 October 2018 | By Global Railway Review
The automated claims systems, available via smartphones and smartcard registration, will make compensation claims easier for customers.
13 August 2018 | By Global Railway Review
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.
8 August 2018 | By Global Railway Review
The rail industry plans to work with the government to prevent disruption to the over 2,000 intermodal trains transporting 1.22 million tonnes of freight per year after the UK leaves the European Union.
26 July 2018 | By Global Railway Review
The Inclusive Transport Strategy, backed by hundreds of million pounds, will help ensure passengers with reduced mobility can travel confidently and easily.
19 July 2018 | By Global Railway Review
Rail industry appoints Dispute Resolution Ombudsman to rule on complaints as part of the rail industry’s plan to change and improve…
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