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Northern franchise ownership to be taken over by UK government
Arriva's Northern franchise will be transferred to the Operator of Last Resort as of 1 March 2020, announces UK Transport Secretary, Grant Shapps.
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Philip Hoare has been appointed as Chair of the Rail Supply Group (RSG)
Philip Hoare, President of Atkins, SNC-Lavalin’s Engineering, Design and Project Management sector has been appointed as chair of the Rail Supply Group (RSG), he succeeds Gordon Wakeford, the former CEO of Siemens Mobility UK.
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Giving passengers more control over their journeys
Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group (RDG), explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail.
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New interactive map provides accessibility information for every station in Britain
With access to information on every station in Britain, passengers can now plan their journeys according to their needs and have smoother, more reliable, experiences.
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In the UK, more rail passengers than ever before can go paperless
With smart ticket options now available with every train operator in Britain, the rail industry is working to progress its proposed reforms to the fares system.
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Network Rail’s multi-billion pound investment will be passenger-centric
The plans show how the company will spend over £42 billion to increase reliability and improve performance over the next five years.
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DfT seeks passenger views on bid to extend pay-as-you-go across rail network
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
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UK rail passenger satisfaction receives lowest rating in a decade
In a recent survey, overall satisfaction with rail services was at 79 per cent, the lowest level since 2008, with 21 per cent of passengers not satisfied.
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Some of the oldest trains in Britain are scheduled to be replaced in 2019
The wide-scale deployment of new and refurbished-like-new carriages will mean the retirement of some of the oldest trains on the network.
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2019 offers technology that could improve passenger experience across UK rail
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
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First ever impartial and independent Rail Ombudsman has been launched
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
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Investment in bodycams reduces assaults on staff by more than half
Virgin Trains and British Transport Police are increasing employee safety by deploying 275 body cameras on frontline staff.
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Passenger assistance to be transformed across Britain’s rail network
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
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UK rail passengers will benefit from ‘one-click’ compensation
The automated claims systems, available via smartphones and smartcard registration, will make compensation claims easier for customers.
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Rail industry removes jargon to ensure customers pay the right fare
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.