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Smart ticketing rolled out across the GTR network
Smart ticketing is now an option for customers travelling on the vast Govia Thameslink Railway (GTR), allowing them to skip ticket queues.
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Southern Railway
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Southern’s Electrostar fleet gets a new lease of life
GTR has completed the first tranche of Southern's fleet modernisation project to bring better on-board facilities for passengers.
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Southern stations install more eTicket readers
Southern passengers with smartphones will find it easier to travel as additional barcode readers have been installed across stations.
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Life-saving defibrillators to be installed at 238 GTR train stations
In the largest rollout of heart restarters on the UK’s rail network, Great Northern, Southern and Thameslink will install 238 at-station life-saving automated external defibrillators.
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Returning rail passengers welcomed back by upgraded train stations
Govia Thameslink Railway (GTR)’s multimillion-pound improvement programme promises returning Great Northern, Thameslink and Southern rail commuters a finer station and travel experience.
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GTR and Southeastern jointly launch new Season Ticket Calculator
In order to provide greater transparency when it comes to choosing tickets, GTR and Southeastern's Season Ticket Calculator will enable commuters to purchase tickets that fit their flexible work schedules.
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Rail’s COVID-19 Heroes – Govia Thameslink Railway (GTR)
In the latest instalment of Global Railway Review’s exclusive series, Govia Thameslink Railway (GTR) shares the experiences of some of its staff during 2020 and the wide range of roles and ways in which they have aided others throughout the pandemic.
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Making changes to directly improve the passenger experience
Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.
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GTR introduces Live Map function to improve journey planning
Exclusive to GTR, the Live Map feature highlights any disruption across the network and can suggest alternate routes for passengers.
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Govia Thameslink Railway’s first modernised train returns to service
Govia Thameslink Railway's £55 million fleet modernisation programme is working to deliver a range of passenger and technological enhancements.
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New accessibility features introduced at three London stations
To mark the International Day of People with Disabilities, Network Rail's Southern region has highlighted new accessibility features that have been introduced during November and December 2020.
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Southern and Thameslink install e-ticket readers at 11 additional stations
By encouraging passengers to use e-tickets, the two train operators can ensure social distancing and limit the spread of COVID-19.
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Trial to enforce face covering rules on London rail network sees 98.4 per cent success rate
Great Northern, Southeastern, Southern and Thameslink worked with the British Transport Police to enforce face covering rules over an eight-week period, experiencing a 98.4 per cent success rate.
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Govia Thameslink Railway trains test negative for COVID-19
Laboratory tests have found that the COVID-19 viruscide being used on Southern, Thameslink and Great Northern trains is successfully working.
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Construction of new Gatwick Airport station concourse begins
The redevelopment of Gatwick Airport's station will improve accessibility, enhance the passenger experience and provide more space for passengers.