Govia Thameslink Railway (GTR)’s multimillion-pound improvement programme promises returning Great Northern, Thameslink and Southern rail commuters a finer station and travel experience.
List view / Grid view
In order to provide greater transparency when it comes to choosing tickets, GTR and Southeastern's Season Ticket Calculator will enable commuters to purchase tickets that fit their flexible work schedules.
In the latest instalment of Global Railway Review’s exclusive series, Govia Thameslink Railway (GTR) shares the experiences of some of its staff during 2020 and the wide range of roles and ways in which they have aided others throughout the pandemic.
Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.
Exclusive to GTR, the Live Map feature highlights any disruption across the network and can suggest alternate routes for passengers.
Govia Thameslink Railway's £55 million fleet modernisation programme is working to deliver a range of passenger and technological enhancements.
To mark the International Day of People with Disabilities, Network Rail's Southern region has highlighted new accessibility features that have been introduced during November and December 2020.
By encouraging passengers to use e-tickets, the two train operators can ensure social distancing and limit the spread of COVID-19.
Great Northern, Southeastern, Southern and Thameslink worked with the British Transport Police to enforce face covering rules over an eight-week period, experiencing a 98.4 per cent success rate.
Laboratory tests have found that the COVID-19 viruscide being used on Southern, Thameslink and Great Northern trains is successfully working.
The redevelopment of Gatwick Airport's station will improve accessibility, enhance the passenger experience and provide more space for passengers.
The e-ticket barcode readers, which help to limit the spread of COVID-19, will also be installed at another 29 stations across the GTR network.
After being in operation for a year, Great Northern's Class 717 trains have enabled significant carbon emission savings across the Hertfordshire network.
Great Northern, Southeastern, Southern and Thameslink have partnered with the British Transport Police to enforce face covering regulations.
GTR and Porterbrook’s Project Aurora will see the fleet updated to include real-time passenger information, charging points and performance monitoring technology for improved reliability.