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Northern’s WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
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New study shows resilience in UK day trip plans amidst cost-of-living concerns
A new study by West Somerset Railway reveals that despite the cost-of-living crisis, 73% of UK adults still plan on taking day trips in Summer 2024, with 77% intending to take overnight UK trips in the next year.
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Network Rail, LNER, CrossTech and Hitachi Rail collaborate on digital asset monitoring trial
The 12-month trial uses AI-equipped forward-facing CCTV cameras to enhance real-time digital asset monitoring and improve safety on the East Coast Main Line.
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Foundations for new footbridge begin at relocated Hairmyres station
Network Rail and AmcoGiffen have commenced piling works for a new footbridge at the relocated Hairmyres station as part of the East Kilbride Enhancements project.
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Arriva Rail London to trial innovative British Sign Language solution
Arriva Rail London will trial Luna, a solution by GoMedia, to help British Sign Language users access essential travel information on the London Overground network.
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Building rail’s future at GCRE
For Global Railway Review's latest Track Insight: Talent, the Global Centre of Rail Excellence outlines its plans to become a leading hub for rail innovation and skills development, revitalising local communities and establishing the UK's first net zero railway.
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QTS Training celebrates 15 years in business
For Global Railway Review's latest Track Insight: Talent, QTS Group discusses its pivotal role in fostering talent through comprehensive training and development programs within the rail industry.
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Why rail can’t afford to dismiss diversity
For Global Railway Review’s latest Track Insight: Talent, Nina Lockwood, CEO of Intuitive Talent Solutions, provides insight into the evolving challenges and strategies in talent acquisition within the rail industry.
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Birmingham Centre for Rail Research and Education hits half a century
For Global Railway Review’s latest Track Insight: Talent, Dr Joe Preece, Research Fellow at the Birmingham Centre for Railway Research and Education, shares insights on the transformative potential of artificial intelligence and the importance of data readiness in revolutionising the rail industry.
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Training is a serious game
For Global Railway Review's latest Track Insight: Talent, Mark Robinson, Director at Chrome Angel Solutions, discusses how VR simulations are revolutionising accessibility and confidence in rail travel for individuals with disabilities, while also training the workforce to better understand and support diverse passenger needs.
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Growing rail’s family
For Global Railway Review's latest Track Insight: Talent, Daisy Chapman-Chamberlain, Innovation Manager at the East West Railway Company, discusses the essential role of training and diversity initiatives in fostering a skilled, inclusive and forward-thinking rail workforce to meet industry challenges.
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New report advocates long-term planning for sustainable UK transport networks
A collaborative report emphasises the urgent need for strategic long-term planning to develop UK transport systems that are sustainable, reliable and accessible, encouraging more eco-friendly travel options.
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Good News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Network Rail enhancing safety education ahead of overhead wire electrification, Hull Trains and Northern inspiring future female train drivers and GTR hosting a unique on-board art class.
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enfinium and Freightliner achieve first rail freight waste delivery at Ferrybridge site
enfinium and Freightliner have achieved a milestone by delivering waste to the Ferrybridge site via rail, reducing emissions and road traffic while expanding the facility's catchment area for unrecyclable waste.
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ScotRail introduces temporary timetable amid ongoing pay dispute
ScotRail has introduced a temporary timetable to improve service reliability amid reduced driver availability and ongoing pay disputes with trade unions.
