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SWR embark on industry-first sight loss assistance trial
SWR is the first Train Operating Company to use a new form of cutting-edge technology to improve station accessibility for visually impaired passengers.
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How can we attract passengers back to the railway and optimise their experience?
In this interview for Global Railway Review, Alex Froom, CEO of Zipabout, talks about the challenges faced by the rail industry, how we can drive train usage back up and what we can do to contribute to a sustainable railway.
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Passenger assistance buggies replaced at London Euston
After 18 years of service, passenger assistance buggies at London Euston station have been replaced by 12 new electric machines.
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Northern introduce ticket machine app to defend against fare evaders
Northern have introduced a new app that will help staff to check the status of self-service ticket machines on the network.
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UK Government makes £7.6m available for rail innovation
In First of a Kind’s sixth year, the UK Government is making £7.6 million available to support cutting-edge ideas for rail innovation.
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LTG Link launch new ticketing system
LTG Link have launched a new ticketing system on their new website, www.LTGLink.It, that makes it easier for customers to purchase tickets online.
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Avanti West Coast introduces ‘Seat Picker’ function on app
The ‘Seat Picker’ feature gives Avanti West Coast app users the ability to select their ideal seat for their journey and view how busy trains are when booking journeys.
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Survey shows that smart tickets are enticing Gen Z back to the railway
GTR survey shows that 84 per cent of young people say they would be more likely to travel by train thanks to smart ticket tech.
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Transport for Wales launches new innovative smartphone app
To aid a seamless passenger journey, Transport for Wales has launched a new smartphone app, with enhanced live travel and ticketing features, as well as a bilingual service.
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Heathrow Express launches new partnership with Google Maps
Heathrow Express has partnered with Google Maps, offering passengers fast access to tickets and information on travel times between central London and Heathrow Airport, using the Google Maps journey planner.
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Arriva launches new multi-modal travel app for EU passengers
Arriva has launched its first MaaS smart mobility app, ‘glimble’. The app enables passengers to plan, pay and ride with any public transport operator, shared transport, or micro-mobility provider.
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Trainline launches its personalised in-app train delay notifications
Trainline has introduced its latest update to the Trainline app, with automatic notifications to app customers if their booked journey is significantly delayed.
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Brightline Trains announces partnership to transform its passenger app
Brightline Trains, the only privately funded high-speed passenger rail system in the U.S., has appointed a software company to elevate its customer app with journey planning capabilities.
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Translink releases new employee communications app
Translink, Northern Ireland’s main public transport provider, announces the launch of its new employee communication ‘Spirit’ app, available to all employees working for the organisation.
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DfT launches strategy to improve transport access for disabled passengers
The Department for Transport (DfT) has unveiled a range of initiatives to remove barriers and improve confidence for disabled people as they return to trains after the pandemic.
