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For the first time in the UK, the JAM card is introduced to rail
Virgin Trains is now ‘JAM card friendly’, which has been extremely successful in Northern Ireland with over 20,000 cards in circulation and 2,000 app users.
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Passengers With Reduced Mobility (PRM)
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Customers of Virgin Trains can book travel assistance with Amazon Alexa
This new service simplifies the process of booking travel assistance, whilst providing staff with more time to aid passengers with reduced mobility.
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Mind the gap project aims to improve passenger access and safety
A new project is focused on passenger accessibility and safety, with the end goal of ensuring the railway is easily usable for all.
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Twenty-two Southeastern stations nominated for step-free access funding
Following a survey which attracted over 8,000 responses for 107 stations, Southeastern and Network Rail selected stations they feel have the strongest case for funding.
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UK’s Rail Delivery Group launches voice automated phone service for staff
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
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Wide-ranging proposals published to make the railway more accessible for all
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP) are designed to bring greater quality, consistency and reliability to assisted travel for disabled passengers.
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Passenger assistance to be transformed across Britain’s rail network
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
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Brightline: Redefining passenger train travel in America
As the only privately-owned, operated and maintained intercity passenger train system in the United States, Brightline is the new benchmark for train travel in America. Senior Vice President of Corporate Affairs, Ben Porritt, gives an overview of the new service that connects Miami, Fort Lauderdale and West Palm Beach, which…
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Millions of pounds dedicated to improving accessibility for all passengers
The Inclusive Transport Strategy, backed by hundreds of million pounds, will help ensure passengers with reduced mobility can travel confidently and easily.
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UK rail regulator to create assisted travel advisory group
The Office of Rail and Road (ORR) has announced it will create an advisory group to support work on potential updates to the guidance that the rail industry uses to form accessibility policies.
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UK Rail regulator calls for more consistent and reliable travel assistance
The Office of Rail and Road (ORR) has today published research showing that many passengers using travel assistance are satisfied or very satisfied with the help they receive, but more must be done to improve the reliability, consistency and awareness of assistance available.
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London Midland changes its toilet signage for those with ‘invisible’ conditions
Following a successful public campaign in the UK to support charity Crohn’s and Colitis UK (who joined forces with Takeda UK Ltd. to launch ‘Travel with IBD’), London Midland is changing the signage of its accessible toilets to reflect the ‘invisible nature’ of some health conditions.
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Department for Transport aims to improve accessible transport
The Department for Transport has announced the release of the ‘draft accessibility action plan’ aimed at improving accessible public transport.
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UK government to invest £16 million for five new stations in England and Wales
The Department for Transport has given the green light for five new train stations to be built in England and Wales.
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Passengers to benefit from step-free access at Leyland station
5 August 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
Network Rail has revealed plans to provide government funded step-free access at Leyland station, Lancashire.
