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The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP) are designed to bring greater quality, consistency and reliability to assisted travel for disabled passengers.
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
As the only privately-owned, operated and maintained intercity passenger train system in the United States, Brightline is the new benchmark for train travel in America. Senior Vice President of Corporate Affairs, Ben Porritt, gives an overview of the new service that connects Miami, Fort Lauderdale and West Palm Beach, which…
The Inclusive Transport Strategy, backed by hundreds of million pounds, will help ensure passengers with reduced mobility can travel confidently and easily.
The Office of Rail and Road (ORR) has announced it will create an advisory group to support work on potential updates to the guidance that the rail industry uses to form accessibility policies.
The Office of Rail and Road (ORR) has today published research showing that many passengers using travel assistance are satisfied or very satisfied with the help they receive, but more must be done to improve the reliability, consistency and awareness of assistance available.
Following a successful public campaign in the UK to support charity Crohn’s and Colitis UK (who joined forces with Takeda UK Ltd. to launch ‘Travel with IBD’), London Midland is changing the signage of its accessible toilets to reflect the ‘invisible nature’ of some health conditions.
The Department for Transport has announced the release of the ‘draft accessibility action plan’ aimed at improving accessible public transport.
The Department for Transport has given the green light for five new train stations to be built in England and Wales.
5 August 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
Network Rail has revealed plans to provide government funded step-free access at Leyland station, Lancashire.
11 March 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
A recent survey carried out by the Papworth Trust reveals two thirds of disabled people are more likely to use trains frequently if they could turn up and go, rather than booking assistance ahead of their journey.
8 April 2008 | By Walter Hackl-Gruber, Head of Human Factors Working Group and Matthias Barta, Project Engineer, Human Factors Working Group, Technical University of Vienna
Our society has committed itself to provide equal access to the public transport system for all citizens. Despite common efforts to improve the accessibility of the rolling stock, there are still some deficiencies towards the Men Machine Interfaces (MMI’s) on mainline trains for physically and sensory impaired people.
