news
Network Rail to offer free Wi-Fi
30 September 2019 | By
Network Rail has announced it will be offering free Wi-Fi at all of its stations from next year as part of a significant digital investment.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
news
Analysis reveals capacity-releasing effects of HS2 on Britain’s existing rail network
A technical analysis by Midlands Connect has revealed for the first time that HS2 would free up enough space on Britain’s existing railway network to improve rail services for 73 stations across the country.
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New partnership launched to improve rail services in the West Midlands
In a first of its kind for England, the West Midlands Grand Rail Collaboration (GRC) has been established to ensure a close working relationship across the rail industry to coordinate improvements which will ultimately enhance passenger satisfaction.
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Southeastern celebrates 10 years of high-speed train service
With over 100 million passenger journeys in a decade and 48 million miles travelled collectively, Southeastern celebrates 10 years of high-speed train service.
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London Overground staff receive deaf awareness training
Over 350 Arriva Rail London employees will complete a training course to improve the travelling experience of passengers on the London Overground who are deaf or hard of hearing.
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Hull Trains adopts airline industry approach on its Paragon Fleet
Passengers have been promised a 'new beginning in rail travel' as airline-style at-seat food and drink services will be featured on Hull Trains' new fleet.
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New ORR statistics will help the industry focus on boosting punctuality
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
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Integrating resource management to revamp the service offer for evolving passenger demands
No matter where in the world, today’s passengers demand efficient and seamless journeys. Across the dense Paris region public transport network, SNCF Transilien has adopted a digital, multimodal approach that focuses on the customer and brings together all modes of sustainable transport to make journeys smoother and simpler. Gilles Artese,…
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Women Inspiring Rail: Q&A with Dyan Crowther, Chief Executive Officer, HS1 Ltd
For our next Women Inspiring Rail instalment, Dyan Crowther, Chief Executive Officer of HS1 Ltd, explains how she believes it is crucial for operations to focus on improving the passenger experience and her thoughts on diversifying the rail sector's workforce.
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Transport for Wales to invest £194 million in railway station improvements
Transport for Wales has pledged to invest in every railway station in Wales in a bid to improve Wi-Fi, shelters, CCTV, cycle storage and passenger information systems.
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Global Railway Review Issue 5 2019
In this issue we feature articles from industry experts on a vast range of topics including: Russian Railways' digital platform; investments in Sri Lanka’s rail sector; an event preview of Digital Rail Revolution 2019; using modern solutions and innovations to maintain railway tracks; how project SHERPA is helping railways to…
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RegioJet puts double-decker trains into operation in Bratislava
In line with RegioJet's surge in passenger numbers, the train operator has placed double-decker trains into operation to cope with demand and to increase passenger satisfaction.
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Isle of Wight rail line to receive £26 million for fleet and track modernisation
The Isle of Wight's railway infrastructure is to be modernised and its old fleet of trains replaced with former London Underground rolling stock in a bid to improve capacity and accessibility.
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U.S commuter rail system announces it will not increase fares in 2020
Due to a new investment programme, which includes the reduction of roughly $21 million in unnecessary expenses, Metra will increase its operating budget to $827 million, negating the need to increase fares.
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Digital strategies help TOCs provide better customer experience and service
Historically a lack of investment in digital technology and connectivity, coupled with outdated attitudes from those at the top, has seen the rail industry unable to keep up with modern, digital customer expectations. Global Railway Review speaks to Peter Gough, Managing Partner and Founder of ORM, to discuss the ways…
