In an interview with Global Railway Review, Sarah Higgins, Head of Stations at London Northwestern Railway, discusses the direct and indirect effects that train stations have on the passenger experience, and how London Northwestern Railway wants its stations to become places central to the communities they serve.
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A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
The London Northwestern Railway network will soon be transformed with a new livery unveiled and new Class 230 units on order.