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With customers beginning to use rail services again after years of restrictions, Anthony Smith, Chief Executive of Transport Focus, explains why train operators need to focus on offering a reliable, punctuality service for passengers and how this can help rail grow in the years ahead.
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
In an interview with Global Railway Review, Sarah Higgins, Head of Stations at London Northwestern Railway, discusses the direct and indirect effects that train stations have on the passenger experience, and how London Northwestern Railway wants its stations to become places central to the communities they serve.
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
The London Northwestern Railway network will soon be transformed with a new livery unveiled and new Class 230 units on order.
