Britain’s busiest railway station puts passengers first with better, real-time travel advice and new uniforms for staff.
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Rail operators have long-sought to improve the quality of Wi-Fi, but faced significant cost and technical challenges in doing so.
Network Rail’s fleet of snow-and-ice-busting trains will travel the equivalent of six times around the world in the south east, anti-icing the rails to keep passengers moving.
The wide-scale deployment of new and refurbished-like-new carriages will mean the retirement of some of the oldest trains on the network.
South Western Railway becomes a ‘Champion’ within Business South’s network of 200, focusing on supporting the economic development of the South.
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
Passenger experience on South Western Railway will be greatly improved as a result of the £50 million Desiro interior upgrade programme.
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
Inspecting the railway by air allows Network Rail to deliver improvements to performance, reliability and safety, without disrupting train services.
GTMC, the only representative body for travel management companies (TMCs) and the business travel community in the UK, welcomes another industry partner…
British train operating company South Western Railway (SWR) has awarded Siemens an order to refurbish their fleet of existing 172 Class 444 and Class 450 Desiro trains. The contract is worth more than €56 million.
From Latvia to London, Global Railway Review’s contributor, Graham Ellis, has been looking at some of Europe’s oldest and newest rolling stock.
On 20 August 2017, South Western Railway began its operations. We speak to the new franchise about its brand-new fleet of trains and its timetable proposals as well its Station Travel Plans and what it has in the pipeline to provide its passengers with a positive travel experience.