List view / Grid view
Northern has upgraded its website with new accessibility features, including…
Northern has upgraded its website with new accessibility features, including customisable text options and multi-language support, to better serve a diverse range of customers.
Northern has extended its booking window for Advance Purchase tickets…
Northern has extended its booking window for Advance Purchase tickets to 12 weeks, allowing customers to secure the cheapest fares further in advance.
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in…
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
UK operator Northern say that "97% of the public are…
UK operator Northern say that "97% of the public are with us on this issue" when referencing their policy for fare dodging.
In this week's installment of 'Good News Friday', read about…
In this week's installment of 'Good News Friday', read about SWR's football campaign, Lumo's award winning, and Northern's tourism work!
Northern have appointed a new head of retail, Nick Clarke,…
Northern have appointed a new head of retail, Nick Clarke, succeeding Jason Wade, who will oversee ticketing.
The UK operator Northern have worked out the sites most…
The UK operator Northern have worked out the sites most visited by its passengers.
The first weekly round up of positive rail news, focusing…
The first weekly round up of positive rail news, focusing on the industry stories which emphasise the community.
Northern has seen a 20% drop in the number of…
Northern has seen a 20% drop in the number of penalty fares issued in the first year since the government increased the fine to £100.
Northern have coined the term 'recremuter' for the new train…
Northern have coined the term 'recremuter' for the new train passengers who combine commuting for work and recreation.
Six projects designed to improve passenger accessibility have been given…
Six projects designed to improve passenger accessibility have been given approval due to Northern’s £250,000 Accessibility Innovation Fund.
UK operator Northern says it will use five million fewer…
UK operator Northern says it will use five million fewer iconic, orange ‘magstripe’ train tickets this year, thanks to Northern customers’ continued switch to digital alternatives.
Northern are to install eight Passenger Assist Points across its…
Northern are to install eight Passenger Assist Points across its stations to help make travel easier for passengers with accessibility needs.
230 display screens are being installed at 93 stations across…
230 display screens are being installed at 93 stations across the Northern network to improve customer information.
Northern have seen a 10% reduction in the number of…
Northern have seen a 10% reduction in the number of penalty fares issued since the UK government increased the fine to £100.
