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Six projects designed to improve passenger accessibility have been given…
Six projects designed to improve passenger accessibility have been given approval due to Northern’s £250,000 Accessibility Innovation Fund.
UK operator Northern says it will use five million fewer…
UK operator Northern says it will use five million fewer iconic, orange ‘magstripe’ train tickets this year, thanks to Northern customers’ continued switch to digital alternatives.
Northern are to install eight Passenger Assist Points across its…
Northern are to install eight Passenger Assist Points across its stations to help make travel easier for passengers with accessibility needs.
230 display screens are being installed at 93 stations across…
230 display screens are being installed at 93 stations across the Northern network to improve customer information.
Northern have seen a 10% reduction in the number of…
Northern have seen a 10% reduction in the number of penalty fares issued since the UK government increased the fine to £100.
Northern has introduced new digital tickets which update repeatedly throughout…
Northern has introduced new digital tickets which update repeatedly throughout the day to stop fare evaders from being able to screenshot and share season tickets for others to use.
Northern managed stations will be utilising a new technology at…
Northern managed stations will be utilising a new technology at automated ticket barriers to alert staff about passengers using an incorrect ticket.
Northern has won a national customer experience award for its…
Northern has won a national customer experience award for its unique approach to improving accessibility on trains and at stations.
Northern have issued more than 100 penalty fines following a…
Northern have issued more than 100 penalty fines following a clampdown on fare evasion between Leeds and York.
Northern have introduced a new app that will help staff…
Northern have introduced a new app that will help staff to check the status of self-service ticket machines on the network.
Over the past 12 months, Northern have recovered over £2…
Over the past 12 months, Northern have recovered over £2 million from fare evaders for taxpayers, successfully prosecuting over 11,000 of the worst offenders.
Thanks to Northern’s accessibility fund, the Better Journeys by Rail…
Thanks to Northern’s accessibility fund, the Better Journeys by Rail scheme is aiming to support the rail service access of older and disabled people in the Yorkshire region.
Northern has seen a rise in customer service satisfaction scores…
Northern has seen a rise in customer service satisfaction scores for the third consecutive year, becoming the most improved operator in the UK, according to data from The Institute of Customer Service.
Northern's new priority seating card will make travelling easier for…
Northern's new priority seating card will make travelling easier for people with visible and non-visible disabilities.
New interactive maps will be added to Northern’s website, offering…
New interactive maps will be added to Northern’s website, offering passengers an opportunity to virtually navigate through the rail operator's stations in 3D.
