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Rail Articles

Making changes to directly improve the passenger experience

4 May 2021 | By

Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.

Rail cable theft – far from a victimless crime

3 May 2021 | By

James Nattrass, Network Rail’s Director of Incident Management and Operational Security, reflects on the repercussions of metal theft from the railway – an issue that is, sadly, still prevalent, despite COVID-19 – and the progress that continues to be made in tackling it.

Rail’s COVID-19 Heroes – Greater Anglia

15 April 2021 | By

In the next instalment of Global Railway Review’s exclusive series, Greater Anglia reflects on 2020 and the impact of the pandemic on its business, as well as highlighting three employees who have dedicated the last 12 months to keeping passengers safe, informed and moving.