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LNER expands Single Leg Pricing ticket option
London North Eastern Railway (LNER) is to introduce simpler and more flexible ticketing options for customers across its network as part of a major step in overhauling outdated ticketing.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Access For All: Interview with GTR’s Sophie Court
For Global Railway Review’s ‘Access For All’ interview series, Sophie Court, Accessibility Improvement Manager at Govia Thameslink Railway (GTR), explains how a collaborative and educated approach is breaking down the barriers to travel.
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Keolis wins operation and maintenance contract in the Netherlands
Running between Amersfoort and Ede-Wageningen, the 13-year contract will start in December 2023, generating €150 million in revenue over its duration.
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Images revealed of UK’s first ‘Beacon’ bridge
The ‘Beacon' bridge is the first of its kind in the UK and will give rail passengers using Garforth station a safe, step-free option for the first time.
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Northern’s depot upgrades will boost capacity and reliability for passengers
Train depot upgrades will enable longer Northern trains to operate between Cumbria and Manchester, improving capacity for passengers.
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OUIGO España: high quality, high-speed services at low costs
Sergio Barcena, Director of Operations Planning and Maintenance at OUIGO España, shares his insight into delivering sustainable high-speed rail services that don’t require passengers to choose between affordability and quality.
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Q&A with Martin Prior of GBRTT: Travel Snapshot analysis
Martin Prior, Head of Revenue Analysis and Reporting at Great British Railways Transition Team (GBRTT), speaks to Global Railway Review about the GBRTT Train Travel Snapshot analysis, detailing some of its key takeaways and findings.
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Great Northern introduces more mobile assistance teams
Two new mobile assistance teams have started work in a trial to further support disabled passengers at six small stations in Hertfordshire and north London.
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International rail ticketing platform launches in the UK
Set to rival other rail ticketing platforms, Rail Online has now launched in the UK offering fairer fares to British rail passengers.
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Northern’s £250k Accessibility Innovation Fund green lights six projects
Six projects designed to improve passenger accessibility have been given approval due to Northern’s £250,000 Accessibility Innovation Fund.
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Access For All: Interview with ÖBB-Personenverkehr’s Franz Andel
For Global Railway Review’s ‘Access For All’ interview series, Franz Andel, Accessibility Manager at ÖBB-Personenverkehr, explains the importance of accessibility for the company and highlights some of the passenger friendly features of the their trains.
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Network Rail uses digital twins for the TransPennine Route Upgrade
Discover how Bentley’s iTwin technology helped generate a route-wide digital twin, saving an estimated GBP 1 Million in the first six months.
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South Western Railway opens its first Changing Place toilet with enhanced accessibility
South Western Railway has opened a Changing Place toilet at Woking, a larger and better equipped accessible toilet for customers with more limited mobility
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Elizabeth line to increase train frequencies to mark first anniversary
A new Elizabeth line timetable will be introduced in May 2023, with trains set to run roughly every two and a half minutes between Paddington and Whitechapel at peak times.
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Access For All: Interview with Irish Rail’s Ronan Murphy
For Global Railway Review’s ‘Access For All’ interview series, Ronan Murphy, Head of Customer Care and Accessibility at Irish Rail, explains how the operator is committed to continuous improvements to deliver an excellent experience for customers with disabilities, and gives details of several exciting new accessibility initiatives currently on trial.
