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International rail ticketing platform launches in the UK
Set to rival other rail ticketing platforms, Rail Online has now launched in the UK offering fairer fares to British rail passengers.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Northern’s £250k Accessibility Innovation Fund green lights six projects
Six projects designed to improve passenger accessibility have been given approval due to Northern’s £250,000 Accessibility Innovation Fund.
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Access For All: Interview with ÖBB-Personenverkehr’s Franz Andel
For Global Railway Review’s ‘Access For All’ interview series, Franz Andel, Accessibility Manager at ÖBB-Personenverkehr, explains the importance of accessibility for the company and highlights some of the passenger friendly features of the their trains.
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Network Rail uses digital twins for the TransPennine Route Upgrade
Discover how Bentley’s iTwin technology helped generate a route-wide digital twin, saving an estimated GBP 1 Million in the first six months.
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South Western Railway opens its first Changing Place toilet with enhanced accessibility
South Western Railway has opened a Changing Place toilet at Woking, a larger and better equipped accessible toilet for customers with more limited mobility
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Elizabeth line to increase train frequencies to mark first anniversary
A new Elizabeth line timetable will be introduced in May 2023, with trains set to run roughly every two and a half minutes between Paddington and Whitechapel at peak times.
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Access For All: Interview with Irish Rail’s Ronan Murphy
For Global Railway Review’s ‘Access For All’ interview series, Ronan Murphy, Head of Customer Care and Accessibility at Irish Rail, explains how the operator is committed to continuous improvements to deliver an excellent experience for customers with disabilities, and gives details of several exciting new accessibility initiatives currently on trial.
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Network Rail complete Finsbury Park station work as part of Access for All scheme
Network Rail have finished upgrades which will give Finsbury Park station completely step-free access.
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Will the orange ‘magstripe’ train tickets soon be extinct?
UK operator Northern says it will use five million fewer iconic, orange ‘magstripe’ train tickets this year, thanks to Northern customers’ continued switch to digital alternatives.
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TransPennine Express launches digital info screen at Lockerbie station
Train operator, TransPennine Express, is using digital technology to give customers an improved journey experience.
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Revolutionising wheelchair boarding: Simplify Engineering’s fully automatic PRM lift
Simplify Engineering has developed a new PRM boarding lift to solve the challenges faced by wheelchair users when boarding trains.
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GoMedia recognised for its accessible wayfinding solution for passengers with sight loss
Icomera subsidiary, GoMedia, has won two awards for its accessible wayfinding solution for passengers with sight loss, ‘Visor’.
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ScotRail adds more carriages to Mallaig on its Highland Explorer services
ScotRail has operated the first of its Highland Explorer carriages, which have 20 cycle spaces and were a UK-first, on the Mallaig branch of the West Highland Line.
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British Sign Language travel advice rolled out at major stations
Network Rail have installed British Sign Language travel announcement touchscreens at eight major stations.
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Access For All: Interview with TransPennine Express’ Chris Jeffery
For Global Railway Review’s ‘Access For All’ interview series, Chris Jeffery, Accessibility & Transport Integration Manager at TransPennine Express, explains how the operator is passionate about accessibility, and the importance of consulting both their accessibility panels and customers with disabilities to ensure they can deliver a train service that is…
