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FRA publish report on performance and service quality of Amtrak
The quarterly report uses metrics defined by the FRA to measure performance over multiple categories including customer service and financial performance.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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In-Depth Focus: Train Interiors
Exploring the importance of providing high-quality train interiors – from seating and flooring to on-board features for passenger comfort, plus what the train of the future might look like to meet changing passenger demands.
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New universal lighting concept for railway vehicles
The new ceiling lighting series LL from TSL-ESCHA is a long-term, versatile, and expandable solution, offering an individual lighting concept and an intelligent luminaire system for easy and predictive maintenance.
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CER results reveal €50 billion COVID-related losses for EU railway sector
The 2021 results of the CER COVID Impact Tracker show that no less than 33 per cent of turnover has been lost over the past two years due to COVID.
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LNER launch website to make travel simpler for overseas tourists
The new website will offer international customers the option to purchase train tickets in their own language and currency, expediting the travel process.
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Global Railway Review Issue 1 2022
Packed full of exclusive content, including: the importance of digital automatic coupling; Brazilian rail freight developments; designing train interiors to meet the needs of tomorrow’s passengers; and much more!
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Survey reveals focus is needed on punctuality and reliability
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
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Customer satisfaction scores rise for third consecutive year for Northern
Northern has seen a rise in customer service satisfaction scores for the third consecutive year, becoming the most improved operator in the UK, according to data from The Institute of Customer Service.
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Communities and rail recovery
Fay Easton, Head of Stakeholder & Community at West Midlands Railway, tells Global Railway Review how Community Station Partnerships are bringing people together to develop stations as assets to their communities, enhancing the passenger experience and helping to underpin national efforts to restore confidence in rail.
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Rewards platform launched to encourage and support returning commuters
Now that work from home restrictions in the UK have been lifted, a new rewards website has been launched to entice customers back to rail and to encourage commuters to make the most of their journey.
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Repetitive on-board announcements to be removed on trains in England
Quieter train journeys are set to become the norm after the UK government has announced it will identify and remove repetitive and unnecessary on-board announcements on trains in England.
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Low-cost, Madrid-Valencia Avlo high-speed service to start in February
From 21 February 2022, Spanish train operator, Renfe, is to begin operating low-cost, high-speed Avlo services between Madrid and Valencia.
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TfW to trial more convenient ways to purchase rail tickets
The pilot project will give Transport for Wales (TfW) customers within the South Wales Metro area the opportunity to purchase selected rail tickets for local journeys in a number of convenience stores.
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Amtrak agrees to support proposed CP-KCS combination
Amtrak has agreed to support the proposed combination of current partner, Canadian Pacific Railway Limited and Kansas City Southern railways, to expand Amtrak’s service in the Midwest and South.
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Britain’s rail regulator acts to make it easier to claim for train delays
Britain's Office of Rail and Road (ORR) has finalised a Delay Compensation Code of Practice that train companies must comply with by April 2022.
