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Northern installs new ticket vending machines at over 400 locations
As part of its wider A Better Way to Go campaign, Northern has invested £17 million in delivering a total of 621 touch-screen ticket vending machines.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Rail’s COVID-19 Heroes – Govia Thameslink Railway (GTR)
In the latest instalment of Global Railway Review’s exclusive series, Govia Thameslink Railway (GTR) shares the experiences of some of its staff during 2020 and the wide range of roles and ways in which they have aided others throughout the pandemic.
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Avanti West Coast introduces at-seat onboard ordering service
As well as being an additional measure of safety during the COVID-19 pandemic, Avanti's new At-Seat Order service has been welcomed by accessibility groups as a way to make travel more accessible.
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Accessible rail transport is an important step for creating an inclusive society
Disability should not be a barrier to rail travel. Dmitry Pegov, Deputy Managing Director of Passenger Services at Russian Railways (RZD), reveals their plans to provide a high level of service to all passengers with reduced mobility at all stages of their journey.
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CER publishes April 2021 ‘COVID Impact Tracker’ figures
CER has released the April 2021 figures for passenger, freight and, for the first time, infrastructure services from its updated 'COVID Impact Tracker'.
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Making changes to directly improve the passenger experience
Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.
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Avanti West Coast launches social media forum for disabled customers
The ‘Accessible Rail Travel with Avanti West Coast’ Facebook group connects passengers with each other in order to share their travel experiences.
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Transport Focus calls for better passenger information to support social distancing
With new data showing that nine in 10 people would find it useful to have information on how busy services are, Transport Focus has called for transport operators to provide better information about the space available on board their services.
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Alpha Trains to upgrade 77 locomotives to ETCS BL 3 Release 2
Alstom/Bombardier Transportation will be responsible for the upgrade of 55 of the 77 Alpha Trains locomotives, with Alstom Belgium responsible for the remainder.
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SWR to trial AI system to provide real-time train capacity information
The onboard system utilises artificial intelligence and existing CCTV cameras to ‘count’ the number of passengers in each carriage in real-time in order to aid social distancing.
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Realising the potential of Australian high-speed rail
For Global Railway Review, the CEO of the Australasian Railway Association, Caroline Wilkie, writes of the prospective benefits of investing in high-speed rail in Australia, and the importance of timing in addressing this issue.
webinar
Ensuring operational readiness and delivering economic benefits of ERTMS
21 April 2021 | By Atos
Watch this on-demand webinar with Atos to learn more about helping railway organisations in their quest for digital transformation towards ERTMS.
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SBB orders 60 InterRegio double-deck trains from Stadler
Of the 60 new InterRegio double-deck trains, 41 will help to replace SBB's old fleet and the remaining 19 will be used to reduce capacity bottlenecks on particular regional services.
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South Western Railway launches new passenger reassurance initiatives
The SWR Welcome Hosts service and the ‘Cleaner & Cleaner’ poster campaign will support passengers and remind them to protect both themselves and others.
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Rail’s COVID-19 Heroes – Greater Anglia
In the next instalment of Global Railway Review’s exclusive series, Greater Anglia reflects on 2020 and the impact of the pandemic on its business, as well as highlighting three employees who have dedicated the last 12 months to keeping passengers safe, informed and moving.
