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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
news
Brightline launches campaign for rail safety and mental health awareness
Brightline's unique campaign is hoping to reduce the number of suicides by rail, following an increasing number of incidents since 2017.
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Northern franchise ownership to be taken over by UK government
Arriva's Northern franchise will be transferred to the Operator of Last Resort as of 1 March 2020, announces UK Transport Secretary, Grant Shapps.
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London Liverpool Street station launches support for passengers with hidden disabilities
Following the launch of the initiative at four other major stations in Britain in December 2019, London Liverpool Street is the latest station to offer passengers with hidden disabilities a discreet way to ask for extra help while making their journeys.
article
Running an open access rail operator: Greater freedom or too great a risk?
Louise Cheeseman, who has been working in the rail industry for 20 years and is currently Managing Director of Hull Trains, speaks candidly to Global Railway Review about what it’s like running an open access rail operator and why she is excited about Hull Trains’ future.
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Heathrow Express named by passengers as best UK rail service in 2019
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
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Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
article
What lessons can train operating companies can learn from Uber?
Uber, not content with up-ending the taxi industry, has its sights firmly set on disrupting the entire travel and transport sector too. But as the ride-hailing app begins to venture into multimodal provision and end-to-end journey planning, this article explores the ways train operating companies and other public transport service…
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Connectivity to be improved as UK government set to restore historic lines
£500 million has been pledged by the government to put historic rail lines back into operation, improving connectivity for communities across the country.
article
Pin-pointing punctuality
Every second matters to passengers, but did you know quite how much? In 2018 passenger satisfaction dropped to a 12-year low, with one in seven trains falling short of the industry measure of punctuality. During this period the UK's Office of Rail and Road (ORR) said "no-one took charge" during…
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Nightjet connection to Brussels introduced by ÖBB
The new Nightjet service represents ÖBB's continuous efforts to promote environmentally friendly travel throughout Europe.
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Video – Trackside radio networks
21 January 2020 | By Nomad Digital
A solution for high speed, long distance, high ridership trains, popular WiFi take up and reducing data costs…
news
Merseyrail named as UK’s most punctual rail operator
Following its best performance year in 2019, Merseyrail has been named the most punctual rail operator for the second year in a row.
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Refurbished Class 442 trains reintroduced into operation by SWR
The four trains were refurbished as part of South Western Railway's wider efforts to improve the passenger experience on its network.
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Allegro high-speed service passenger numbers increase in 2019
Allegro saw an increase both on the year in its entirety and an increase in travel during December, compared to 2018 figures.
