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UK government takes action to improve service on West Midlands Trains
Following bad performance, the UK Transport Secretary has announced that West Midlands Railway will be required to invest £20 million to improve service.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Transport for Wales introduces sign language app for the deaf community
The app has been designed to improve accessibility and inclusion on the Transport for Wales network and make travel easier for deaf passengers.
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Transport Focus calls for changes to passenger delay compensation
Following new research from Transport Focus, it was found that only 35 per cent of UK passengers who were eligible claimed compensation for their delayed journey.
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Total digital journey planning with new Inform Media from L.B. Foster
A giant leap forward in mobile, always-on digital journey planning will be revealed by global infrastructure support business L.B. Foster in Hall 2/2 C60 at this year’s IT-TRANS at the Karlsruhe Trade Fair Centre in Rheinstetten, Germany on 3-5 March.
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UK Transport Secretary praises new direct Eurostar connection
Eurostar has introduced a direct, non-stop route between the Netherlands and the UK without requiring passengers to disembark midway for passport control.
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Avanti West Coast: Focused on improving the passenger experience
In an interview with Global Railway Review, Richard Scott, Partnerships and Strategy Director for the West Coast Partnership, explains what Avanti West Coast will focus on, going forward, to deliver a better passenger experience.
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Train ticket refunds for Chinese tourists unable to travel to UK due to Coronavirus
Following the outbreak of Coronavirus which is preventing Chinese tourists visiting Great Britain, train companies across the UK are offering fee-free refunds for rail tickets purchased in China.
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UK rail regulator calls for improvements to information communication with passengers
Despite improvements in recent years, the UK rail industry still needs to make significant changes to its provision of information to passengers, says ORR.
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Greater Anglia introduces Rail and Sail ticket to Europe
In a bid to encourage sustainable travel and offer an alternative to flying, Greater Anglia has announced the introduction of its Rail Sail ticket.
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Tonnes of recyclable waste sent to landfill due to lack of bins on trains
The lack of bins on trains limits recycling options, despite a survey showing that 82 per cent of passengers would choose to recycle.
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Smart train windows to enhance the passenger experience
Directly integrated into the glazing of windows, smart window technology can broadcast videos with informational or promotional content, and offer passengers the ability to change window opacity to enhance their journey experience
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UIC signs intermodal MoU with the International Air Transport Association
The Memorandum of Understanding between IATA and UIC outlines that both parties will work to support intermodal travel and interoperability.
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How hackathons can bring your business ideas to reality
ORM hackathons are designed for people to collaborate on digital initiatives and quickly innovate new concepts, turning them into real products.
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Brightline launches campaign for rail safety and mental health awareness
Brightline's unique campaign is hoping to reduce the number of suicides by rail, following an increasing number of incidents since 2017.
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Northern franchise ownership to be taken over by UK government
Arriva's Northern franchise will be transferred to the Operator of Last Resort as of 1 March 2020, announces UK Transport Secretary, Grant Shapps.
