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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
New changes have been announced by the UK's Department for Transport (DfT) that will give passengers simpler, cheaper fares thanks to an overhaul of the ticketing process.
In a bid to rejuvenate railway stations and improve passenger experience across the West Midlands, high street retailers and cafes could be offered the chance to set up shops in stations.
Expected to enter service from 2020, the new rolling stock will increase seating capacity and improve accessibility for disabled passengers.
Lack of accessibility causes poor experiences of train travel across the UK; with inadequate station infrastructure, difficulty finding a seat or the toilet, and lack of public understanding all cited as common problems.
Swiss Federal Railways (SBB) and Axon Vibe have signed a five-year agreement for the development of a personalised mobility app.
The Coradia Polyvalent Léman Express trains are hoped to increase the number of people using public transport for commuting, which is currently at just 16 per cent.
Northern has announced the installation of the 600th ticket vending machine to greatly improve the ticket purchasing experience for its customers.
As the industry strives to transport more patrons, Russian Railways has seen an increase of nearly 13 per cent in passenger traffic since the beginning of 2019.
The Minister of Railway Development in Ghana has highlighted the need for the rail industry to focus on the development and opportunities presented, rather than the political agendas ascribed to it.
Eight communities across Scotland are set to benefit from a share of the Local Rail Development Fund (LRDF) which is thought to be worth £817,000
Passengers have yet again awarded ÖBB 'very good' and 'good' ratings when asked about the services provided by the operator and ranked safety and punctuality very highly.
East Midlands Railway has announced plans to invest more than £600 million in improvements which will include regular electric train services between London and Corby and Luton Airport.
Including both passenger and freight projects, the U.S. DOT plans to invest in projects that increase rail transportation safety, efficiency, and reliability.
Expected to be operational by 2022, the rail link expansion project at Sheremetyevo Airport will make the passenger journey more seamless.
Eight women from the West Midlands have secured jobs or received employment offers within the construction sector, supporting the delivery of HS2, thanks to a pilot work experience programme.
