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Busiest station in Britain retains its title for 15th year in a row
Waterloo is the busiest station in Britain for the 15th consecutive year, despite the total number of passenger entries and exits falling by five million to 94.4 million.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Arriva begins new rail contract in southern Sweden
“Through the new contract, passengers will benefit from new trains, better connections and improved service information.”
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Mind the gap project aims to improve passenger access and safety
A new project is focused on passenger accessibility and safety, with the end goal of ensuring the railway is easily usable for all.
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Issue 6 2018 – Digital version
In this issue: Australia’s long-term strategy to utilise technology to drive rail industry growth, a partnership approach to deliver digital signalling on the UK’s ECML, and a four-pillar concept to optimise service life, efficiency and reliability of tracks.
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Twenty-two Southeastern stations nominated for step-free access funding
Following a survey which attracted over 8,000 responses for 107 stations, Southeastern and Network Rail selected stations they feel have the strongest case for funding.
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Exploring the potential of innovative technology: Digital Rail Revolution 2018
From the variety of topics discussed and the different experiences shared at Digital Rail Revolution 2018, the opportunities that digitalisation continues to bring to the railway industry are exciting. Global Railway Review Editor, Craig Waters, looks at the key topics that had speakers and delegates deliberating at the UIC’s headquarters…
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UK’s Rail Delivery Group launches voice automated phone service for staff
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
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First ever impartial and independent Rail Ombudsman has been launched
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
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Transport for the North launches smartcard project
Working in partnership with Northern and TransPennine Express, the Smart on Rail project is a crucial first step in the delivery of an integrated smart travel system for the whole of the North of England.
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Wireless charging to world-debut on UK South Western Railway trains
A partnership will deliver the world’s first fully rail compliant inductive phone wireless charging system and will debut on refurbished rolling stock.
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New BART app offers exclusive features for hassle-free travel
The BART app will combine comprehensive information and navigation into one unified platform with personalised preferences.
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Whitepaper: Smarter asset management for a more efficient rail network
An effective asset management programme when executed well can upgrade performance, improve safety and offer greater value for investments. It can also encourage new ways of thinking and operator business models. A full and accurate knowledge of all infrastructure assets, where they are located and what condition they are in,…
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Leeds Station to be transformed with multiple upgrades
Major investment in Leeds is set to continue after schemes to improve both train journeys and the look and feel of the station were announced.
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Heathrow Express celebrates 20 years of sustainable service
To mark its 20th anniversary of sustainable service, Heathrow Express has launched a poster campaign created using some of the tonnes of rubbish left on its trains every year.
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EU rules should help railways put passengers first
Regulations from the EU, that the railways then implement, need to be passenger-centric at all times to ensure rail is an attractive mode of transport.
