Train ticket refunds for Chinese tourists unable to travel to UK due to Coronavirus
Posted: 31 January 2020 | Global Railway Review | No comments yet
Following the outbreak of Coronavirus which is preventing Chinese tourists visiting Great Britain, train companies across the UK are offering fee-free refunds for rail tickets purchased in China.
China is one of the UK’s top 10 most valuable in-bound visitor markets and Chinese visitors spent £657 million in 2018 during their trips in the UK. However, many tourists from China will no longer be able to make planned trips to the UK following the suspension of flights to and from mainland China as part of measures to stop the potential spread of the virus. This means many rail tickets will go unused.
Train operators and independent ticket retailers plan to waive the usual administration fee of up to £10 for people that need a refund. Fee-free refunds will apply to unused tickets for UK rail journeys between 22 January and 29 February 2020 if the ticket was purchased from China before 24 January 2020.
Robert Nisbet, Director of Nations and Regions at the Rail Delivery Group, said: “We hope that providing a free refund to Chinese tourists will ease some of their worry in this situation and help them with future plans to visit Britain. Together, Britain’s rail companies are committed to supporting tourism and connecting people to our cities and towns.”
VisitBritain Director, Patricia Yates, said: “Chinese tourists affected by the Coronavirus will be very disappointed that they cannot go through with their travel plans and it’s great to see train companies are working together to help them out.”
Alistair Lees, Chair of the Third Party Rail Retailers Association, said: “Independent rail ticket retailers are pleased to support this initiative by the rail industry to help visitors from China obtain fee-free refunds so that they are not financially affected and can plan future trips to Britain.”
Companies offering fee-free refunds include all UK train operators and the independent ticket retailers Assertis, Atomised, Click Travel, Evolvi, On Track Retail, Raileasy, SilverRail, Trainline and Trip.com. The Business Travel Association has also recommended travel agents support this initiative. Passengers can claim a fee-free refund by contacting the company that they bought their ticket from.
NEW REPORT FROM GLOBAL RAILWAY REVIEW: Track Insight – Track Maintenance | Transforming Track Maintenance Through Technology
Our latest expert-led Track Insight explores how industry leaders are revolutionising the future of track maintenance through cutting-edge innovation and real-world strategies.
From automation and robotics now streamlining inspections and repairs, to predictive maintenance powered by IoT sensors and advanced analytics, the rail sector is entering a new era of precision and efficiency. Companies like Goldschmidt, Bentley Systems, and MxV Rail are leading the charge, redefining how infrastructure is managed with AI, machine learning, and digital twins to reduce downtime and extend asset life.
In this new data-rich landscape, organisations such as Amtrak and the Rail Accident Investigation Branch are demonstrating how to turn vast streams of information—from track geometry to environmental monitoring into actionable intelligence for safer, smarter networks.
Download this insightful, practical guide for FREE and see how your operations can evolve – READ FOR FREE NOW!
Related topics
Passenger Experience/Satisfaction, Rail Fares/Ticket Pricing
