Heathrow Express will launch an Onboard Entertainment platform, replacing all physical publications previously available to passengers with free online alternatives.
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Heathrow Express is the airport rail link between London Heathrow Airport and London Paddington in the UK. It is an open-access operator, formed in 1998, and is operated by Heathrow Express Operating Company – a wholly-owned subsidiary of Heathrow Airport Holdings.
Heathrow Express has partnered with Google Maps, offering passengers fast access to tickets and information on travel times between central London and Heathrow Airport, using the Google Maps journey planner.
Find out what these industry experts think about topics including: the role of accessibility in delivering an exceptional passenger experience; how digital solutions can support a more seamless journey; the changes passengers can expect following the pandemic; and the importance of making a rail journey more attractive than taking the…
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Up-cycled from a fleet previously owned by GWR, the new Heathrow Express trains feature the most up to date train and passenger technology.
Following a survey of 2,000 adults, which found that 41 per cent have a disability with no physical signs, Heathrow Express joined the Sunflower lanyard scheme to recognise and boost hidden disability support.
The technology enables third-party distributors to easily include Heathrow Express tickets within their booking platforms, provding an extra revenue stream for airline and travel industry partners and a seamless booking experience for customers.
As the dedicated airport express service gears up for customers reviving their travel plans following the outbreak of COVID-19, Heathrow Express has announced greater ticket flexibility as part of a fully digital future.
HS2's west-London super hub will be the largest newly-built railway station in the UK, with a mix of high-speed and conventional service platforms.
The specially converted Class 387 trains will replace the current Class 332 fleet to make the 15 minute journey between London Paddington and Heathrow Central.
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
Following a year of interviews, we look back at the highlights and common themes of what was learnt and discussed by the women of the industry.
Heathrow Express, the dedicated airport rail service, has announced two new appointments in their commercial team with Mark Eastwood becoming Business Development Manager and Nicolette Miller appointed as Partnership Marketing Manager.
The certification proves that the Wi-Fi system installed on the Heathrow Express is keeping passengers safe from inappropriate content.