Daniel Edwards has been appointed as the new Business Lead and Director for Heathrow Express.
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Heathrow Express is the airport rail link between London Heathrow Airport and London Paddington in the UK. It is an open-access operator, formed in 1998, and is operated by Heathrow Express Operating Company – a wholly-owned subsidiary of Heathrow Airport Holdings.
Moderated by Judit Sandor, Programme Manager at Europe’s Rail Joint Undertaking, participants of this Roundtable explore how to improve passenger satisfaction post-pandemic, the role of Mobility-as-a-Service (MaaS), and the importance of on-board comfort and transforming train stations.
Packed full of exclusive content, including our InnoTrans 2022 preview, plus features from: Germany’s Federal Minister for Digital and Transport; the European Commissioner for Transport; Canadian Pacific; Norfolk Southern; the Association of American Railroads; the ERTMS Users Group; and many more!
Heathrow Express will launch an Onboard Entertainment platform, replacing all physical publications previously available to passengers with free online alternatives.
Heathrow Express has partnered with Google Maps, offering passengers fast access to tickets and information on travel times between central London and Heathrow Airport, using the Google Maps journey planner.
Find out what these industry experts think about topics including: the role of accessibility in delivering an exceptional passenger experience; how digital solutions can support a more seamless journey; the changes passengers can expect following the pandemic; and the importance of making a rail journey more attractive than taking the…
Packed full of exclusive content, including: a Roundtable discussion on Improving the Passenger Experience; an In-Depth Focus to explore Rail’s Role In Reaching Zero Carbon Targets; the continual progress of Russian Railways’ digital transformation; the digital optimisation of track maintenance in Hungary; and much more!
Up-cycled from a fleet previously owned by GWR, the new Heathrow Express trains feature the most up to date train and passenger technology.
Following a survey of 2,000 adults, which found that 41 per cent have a disability with no physical signs, Heathrow Express joined the Sunflower lanyard scheme to recognise and boost hidden disability support.
The technology enables third-party distributors to easily include Heathrow Express tickets within their booking platforms, provding an extra revenue stream for airline and travel industry partners and a seamless booking experience for customers.
As the dedicated airport express service gears up for customers reviving their travel plans following the outbreak of COVID-19, Heathrow Express has announced greater ticket flexibility as part of a fully digital future.
HS2's west-London super hub will be the largest newly-built railway station in the UK, with a mix of high-speed and conventional service platforms.
The specially converted Class 387 trains will replace the current Class 332 fleet to make the 15 minute journey between London Paddington and Heathrow Central.
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.