HS2's west-London super hub will be the largest newly-built railway station in the UK, with a mix of high-speed and conventional service platforms.
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The specially converted Class 387 trains will replace the current Class 332 fleet to make the 15 minute journey between London Paddington and Heathrow Central.
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
Following a year of interviews, we look back at the highlights and common themes of what was learnt and discussed by the women of the industry.
Heathrow Express, the dedicated airport rail service, has announced two new appointments in their commercial team with Mark Eastwood becoming Business Development Manager and Nicolette Miller appointed as Partnership Marketing Manager.
The certification proves that the Wi-Fi system installed on the Heathrow Express is keeping passengers safe from inappropriate content.
For the latest instalment in Global Railway Review’s Women Inspiring Rail series, Heathrow Express Fleet Engineering Manager, Aoife Considine, discusses her passion for rail safety and how trends in digitalisation keeps her excited about rail’s future.
Half of all pay-as-you-go journeys across London are regularly made using a contactless card or mobile device. Now the 17,000 passengers that use the Heathrow Express each day will have the same option for a quick and easy payment method.
The Heathrow Express service received the best-in-UK rating for overall satisfaction, punctuality/reliability and speed.
This installation of ETCS will be the first time that digital signalling has been installed on an existing fleet of electric passenger trains.
To mark its 20th anniversary of sustainable service, Heathrow Express has launched a poster campaign created using some of the tonnes of rubbish left on its trains every year.
The electric train service to and from the UK’s largest airport scores highly in customer ratings of satisfaction, punctuality, speed and internet connection…
An undercover investigation run by Which? found train company staff are failing to correctly advise passengers that have been delayed and are owed compensation…
Heathrow Express is the UK’s joint top performer in the latest National Rail Passenger Survey, achieving its best ever ‘overall satisfaction’ score of 97%.