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Heathrow Express appoint new Business Lead and Director
Daniel Edwards has been appointed as the new Business Lead and Director for Heathrow Express.
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Heathrow Express
Heathrow Express is the airport rail link between London Heathrow Airport and London Paddington in the UK. It is an open-access operator, formed in 1998, and is operated by Heathrow Express Operating Company – a wholly-owned subsidiary of Heathrow Airport Holdings.
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Roundtable: Passenger Experience
Moderated by Judit Sandor, Programme Manager at Europe’s Rail Joint Undertaking, participants of this Roundtable explore how to improve passenger satisfaction post-pandemic, the role of Mobility-as-a-Service (MaaS), and the importance of on-board comfort and transforming train stations.
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Global Railway Review Issue 4 2022
Packed full of exclusive content, including our InnoTrans 2022 preview, plus features from: Germany’s Federal Minister for Digital and Transport; the European Commissioner for Transport; Canadian Pacific; Norfolk Southern; the Association of American Railroads; the ERTMS Users Group; and many more!
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Heathrow Express to launch new Onboard Entertainment platform
Heathrow Express will launch an Onboard Entertainment platform, replacing all physical publications previously available to passengers with free online alternatives.
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Heathrow Express launches new partnership with Google Maps
Heathrow Express has partnered with Google Maps, offering passengers fast access to tickets and information on travel times between central London and Heathrow Airport, using the Google Maps journey planner.
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Roundtable: Improving the Passenger Experience
Find out what these industry experts think about topics including: the role of accessibility in delivering an exceptional passenger experience; how digital solutions can support a more seamless journey; the changes passengers can expect following the pandemic; and the importance of making a rail journey more attractive than taking the…
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Global Railway Review Issue 4 2021
Packed full of exclusive content, including: a Roundtable discussion on Improving the Passenger Experience; an In-Depth Focus to explore Rail’s Role In Reaching Zero Carbon Targets; the continual progress of Russian Railways’ digital transformation; the digital optimisation of track maintenance in Hungary; and much more!
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Newly refurbished Class 387 fleet launched by Heathrow Express
Up-cycled from a fleet previously owned by GWR, the new Heathrow Express trains feature the most up to date train and passenger technology.
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Heathrow Express joins the Hidden Disabilities Sunflower Scheme
Following a survey of 2,000 adults, which found that 41 per cent have a disability with no physical signs, Heathrow Express joined the Sunflower lanyard scheme to recognise and boost hidden disability support.
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Heathrow Express launches improved third-party ticketing platform
The technology enables third-party distributors to easily include Heathrow Express tickets within their booking platforms, provding an extra revenue stream for airline and travel industry partners and a seamless booking experience for customers.
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Heathrow Express announces greater ticket flexibility as part of its fully digital future
As the dedicated airport express service gears up for customers reviving their travel plans following the outbreak of COVID-19, Heathrow Express has announced greater ticket flexibility as part of a fully digital future.
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HS2 Old Oak Common Station receives planning approval
HS2's west-London super hub will be the largest newly-built railway station in the UK, with a mix of high-speed and conventional service platforms.
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New Heathrow Express fleet is revealed in first images
The specially converted Class 387 trains will replace the current Class 332 fleet to make the 15 minute journey between London Paddington and Heathrow Central.
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Heathrow Express named by passengers as best UK rail service in 2019
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
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Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.