South Western Railway outlines its plans to improve passenger experience
In its business plan for 2022/2023, South Western Railway (SWR) have set out how it will aim to meet post-pandemic demands while still delivering improvements for passengers.
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South Western Railway (SWR) is a British train operating company owned by FirstGroup and MTR Corporation, operating the South Western franchise. It operates commuter services from its Central London terminus at London Waterloo to South West London.
In its business plan for 2022/2023, South Western Railway (SWR) have set out how it will aim to meet post-pandemic demands while still delivering improvements for passengers.
SWR’s £26 million upgrade of the Island Line receives a ‘Good’ CEEQUAL rating, with sustainable development at the heart of the project.
SWR have announced that Stuart Meek, former Operations Director for the Go-Ahead Group, will be the new COO.
SWR have installed a new living wall at Portsmouth Harbour which is set to reduce air pollution, boost diversity, and reduce stress levels.
The fifth and final Class 484 train has arrived on the Isle of Wight, signifying the biggest transformation of the Island Line since it was electrified in 1967.
South Western Railway has retained 12 Class 707 trains, extending the original lease period until August 2022, improving availability and capacity on the network’s suburban routes.
UK Youth and South Western Railway have partnered to invest in a rail safety project to educate 11–25-years-old on the risks of trespassing, vandalism, and level crossing misuse.
South Western Railway has announced the reopening of the transformed Island Line, which aims to launch on 1 November 2021, subject to train safety tests to be successfully completed.
South Western Railway (SWR) has announced the launch of Assisted Boarding Points, the rail industry’s first assistance service for passengers, allowing for a far more efficient travel experience.
In news that will bring good news to many commuters, the first algorithm to detect delays automatically on the tracks has been developed.
The trial hopes to prove the benefits of body worn cameras in reducing anti-social behaviour on South Western Railway’s trains and at its stations.
New flexible rail tickets will give commuters more freedom and flexibility, matching modern working habits.
FirstGroup has agreed with the Department for Transport two National Rail Contracts for the SWR and TPE train operating companies, with a primary term of two years.
In the next instalment of Global Railway Review’s exclusive series, South Western Railway (SWR) introduces some of its team who are working beyond the job description during the pandemic, to the benefit of both SWR passengers and staff.
The onboard system utilises artificial intelligence and existing CCTV cameras to ‘count’ the number of passengers in each carriage in real-time in order to aid social distancing.