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The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
Across the entire rail industry, just 16 per cent of employees are female, but Southeastern has many new schemes to improve this statistic.
The first ever partnership between a UK transport operator and Amazon Prime Video will provide a variety of infotainment for rail passengers.
The increase in satisfaction at London Victoria is the biggest jump by any station which has not undergone a major redevelopment or upgrade.
To improve passenger experience, comfort and cleanliness, Southeastern heavily invested in refurbishing 112 of their trains.
Southeastern railway are focusing on improving the quality of their journeys to increase passenger satisfaction, which includes the implementation of new free Wi-Fi on all their trains…
After 10 days of major engineering work, the final section of the new concourse and five new platforms are open to the public as London Bridge’s redevelopment nears completion…
Network Rail and Southeastern are striving to ensure trains run safely through the worst of the winter weather.
Virgin Trains has launched a tool aimed at helping customers avoid rail disruption on their journey and get to their destination.
A total of 68 extra carriages are to be added to trains on the busiest Southeastern services.
28 July 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
The Department for Transport has announced a £5.5 million plan to introduce smart ticketing across the Southeastern rail network.
11 September 2014 | By Department for Transport
Tough performance targets to ensure rail passengers see real improvements to their journeys have been agreed as part of a new franchise deal between the government and Southeastern...
11 September 2014 | By Go-Ahead Group
The Go-Ahead Group welcomes the announcement by the Department for Transport that its 65% owned train operating company, Southeastern, will continue to run the South Eastern franchise until June 2018...
13 November 2013 | By Department for Transport
Six month extension for Southeastern to continue providing key high speed route between Sandwich and Deal...
26 July 2013 | By Southeastern
Southeastern announced from January 2014 an extra 3,500 seats will be added to its most popular morning peak services...
