The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
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In a bid to rejuvenate railway stations and improve passenger experience across the West Midlands, high street retailers and cafes could be offered the chance to set up shops in stations.
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
Ahead of full electric services being introduced later this summer, a West Midlands Railway train has made a historic journey in the UK to test newly installed overhead power lines...