Fay Easton, Head of Stakeholder & Community at West Midlands Railway, tells Global Railway Review how Community Station Partnerships are bringing people together to develop stations as assets to their communities, enhancing the passenger experience and helping to underpin national efforts to restore confidence in rail.
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West Midlands Railway
ORR's statistics show that the punctuality of all 23 UK operators improved in Q3 of 2020-2021 when compared to 2019-2020, but a total of 11 per cent fewer trains were scheduled.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
In a bid to rejuvenate railway stations and improve passenger experience across the West Midlands, high street retailers and cafes could be offered the chance to set up shops in stations.
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
Ahead of full electric services being introduced later this summer, a West Midlands Railway train has made a historic journey in the UK to test newly installed overhead power lines...