news
ÖBB unveil modernisation plans for Summerau station
ÖBB have released plans for renovation work at Summerau station which includes raising platforms to enable stepless access to the train for passengers.
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Passenger Experience/Satisfaction
news
Northern see decrease in penalty fares issued since Gov fine increase
Northern have seen a 10% reduction in the number of penalty fares issued since the UK government increased the fine to £100.
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Q&A with Eurostar’s Matthieu Quyollet: An exciting new chapter
Matthieu Quyollet, Chief Business Development and Integration Officer for Eurostar, talks to Global Railway Review about the next chapter for the Eurostar Group brand, and what this means for sustainable travel in Europe.
news
Stadler will produce and deliver Norway’s new long-distance trains
Stadler have been awarded a contract to produce and deliver 17 new long-distance trains for Norske tog AS in 2024.
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SWR to trial QR code technology to enhance passenger experience
Passengers who scan the QR codes onboard South Western Railway trains will quickly and conveniently be able to access real-time journey information.
whitepaper
The Connected Journey
Read this whitepaper to learn more about the trends and challenges shaping the future of public transport, and the role connectivity will play in achieving the industry’s overarching goals.
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Q&A with DB’s Robert Biene: New real-time occupancy display systems
Robert Biene, Senior Manager for the Digital Strategy of Deutsche Bahn AG (DB) and Lead Architect for passenger information, talks to Global Railway Review about the benefits and success so far of the new real-time occupancy display systems that DB are rolling out in Germany.
news
CER publishes first progress report on implementation of its Ticketing Roadmap
CERs report on the implementation of its Ticketing Roadmap, based on an online survey carried out at the end of 2022, has been published.
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Images: Durham station’s brand-new tracks offer reliability boost for passengers
A £6 million investment to deliver more reliable journeys for passengers travelling along the East Coast Main Line through Durham station has been completed.
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South Western Railway trial AI technology to improve accessibility
Artificial Intelligence technology which provides British Sign Language for deaf customers at London Waterloo is being trialled by South Western Railway.
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Life-saving defibrillators are being installed across 60 Northern stations
A total of 60 Northern stations are set to benefit from life-saving defibrillators over the next three months.
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Elizabeth line welcomes over 100 million passenger journeys since opening
Data from Transport for London has revealed that more customers than expected have taken advantage of the Elizabeth line since its opening in May 2022.
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Global Railway Review’s key rail industry trends in 2023
Following a turbulent few years for the rail industry, Global Railway Review looks ahead to some of the top industry trends to keep an eye on in 2023.
news
TfW launch new on-train Wi-Fi portal with real-time information
Transport for Wales have launched an on-train Wi-Fi portal which provides passengers information showing the train’s location, the next stop and the service’s destination.
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ORR calls for implementation of automatic passenger information notifications
The Office of Rail and Road has called for all train companies to implement a system which automatically notifies passengers of any travel changes.
