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The Passenger

Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.

What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?

news

Turbostar passengers asked for feedback on train interiors

12 January 2023 | By Global Railway Review

Transport Focus has worked with rolling stock leasing company Porterbrook to understand what passengers think about the interiors of its Turbostar trains.

news

DB introducing new display system to make travel more convenient for passengers

12 January 2023 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Deutsche Bahn are introducing real-time occupancy displays that will make travel more convenient and rail operations more efficient.

news

GTR research finds travelling into the office regularly could boost wellbeing

11 January 2023 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Research conducted by Govia Thameslink Railway has revealed that commuting to work on the train could benefit employee wellbeing.

news

Network Rail invest in platform extensions for longer trains on Manchester Airport line

10 January 2023 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Platforms at three stations between Manchester Piccadilly and Manchester Airport are being extended for passengers as part of an £8.5m Network Rail investment.

article

Shift2Rail IP4: Removing the complexities of integrated, multimodal travel

10 January 2023 | By Joseph Cairns, Oliver Clamp

As the digital revolution continues to modernise the transport sector, the need to utilise technology to support people’s mobility needs is greater than ever. In this article, Network Rail's Joseph Cairns and Oliver Clamp, explain how the Innovation Programme 4 (IP4) has taken a whole system approach to develop an ecosystem…

article

Most read articles of 2022: Global Railway Review’s Top 10

20 December 2022 | By Global Railway Review

Take a look at Global Railway Review’s most read articles of 2022, including the impact of open-access competition, Saudi Arabia Railway’s growth plans, digital twins at HS1, and Stockholm Central Stations masterplan.

article

Global Railway Review Issue 6 2022

14 December 2022 | By Global Railway Review

Packed full of exclusive content, including how networks prepare for harsh winter weather; projects to reduce noise and vibrations; digital twins for Canada's trains; and much more!

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ARA research finds more people returning to rail amidst cost-of-living pressures

7 December 2022 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

New research by the Australasian Railway Association has found that passengers are more likely to use rail due to the cost-of-living crisis.

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Global Railway Review Weekly News Roundup

5 December 2022 | By Craig Waters (Editor - Global Railway Review)

Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 28 Nov - 02 Dec 2022.

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Bristol Temple Meads launches audio guide for blind and partially sighted people

2 December 2022 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Network Rail has teamed up with Bristol Sight Loss Council (BSLC) to launch a first-of-its-kind audio guide for Bristol Temple Meads station, to assist blind and partially sighted people.

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Northern deploys new technology to identify whether a ticket is valid

1 December 2022 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Northern managed stations will be utilising a new technology at automated ticket barriers to alert staff about passengers using an incorrect ticket.

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Extra-wide ticket barriers now open at Gatwick Airport station

28 November 2022 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Passengers with luggage at Gatwick Airport railway station will now find accessibility easier as new extra-wide ticket gate lines open as part of the station upgrade project.

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VIDEO: Northern highlight efforts to keep trains clean and tidy

28 November 2022 | By Elliot Robinson (Editorial Assistant - Global Railway Review)

Northern have released a video highlighting the efforts to keep its fleet of 345 trains clean as part of an appeal to customers to take their rubbish with them when they leave trains.

news

Global Railway Review Weekly News Roundup

28 November 2022 | By Craig Waters (Editor - Global Railway Review)

Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 21-25 November 2022.

news

Global Railway Review Weekly News Roundup

21 November 2022 | By Craig Waters (Editor - Global Railway Review)

Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 14-18 November 2022.

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The Passenger