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Northern win national customer award for approach to accessible rail travel
Northern has won a national customer experience award for its unique approach to improving accessibility on trains and at stations.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Grand Union: Stimulating passenger demand through competition
Grand Union is seeking to introduce new and competitive train services between Carmarthen and London Paddington and Stirling and London Euston. Here, Managing Director, Ian Yeowart, writes about how this new open access operator will aim to provide a new customer-focused standard of train service, which challenges and changes the…
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Work begins to build an Assisted Travel Lounge at Manchester Piccadilly
Network Rail is investing £800,000 to create an inclusive and accessible Assisted Travel Lounge for disabled passengers at Manchester Piccadilly station.
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Global Railway Review Weekly News Roundup
Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 24-28 October 2022.
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New card scheme launched to support rail customers with assistance dogs
Rail companies are now using information cards to help make travel easier for people supported by assistance dogs.
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Roundtable: Tomorrow’s Train Stations
Moderated by Clément Gautier, Railway Station Advisor and Project Manager, UIC, participants of this Roundtable give opinions on the future of mainline railway stations as a single bridge between passengers, railway networks and cities.
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The Rail Data Marketplace: providing access to quality rail data and driving innovation
Jez Smith, Rail Data Marketplace (RDM) Programme Lead at the Rail Delivery Group (RDG), writes about the RDM – a service that will provide the tools and frameworks to simplify data sharing between data consumers and the rail industry, opening data up to innovators to develop new tools and services for…
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Network Rail continues £15.5m improvement work at Clapham Junction
Network Rail have begun the second phase of a project to make Clapham Junction a more enjoyable passenger experience.
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Global Railway Review Issue 5 2022
Packed full of exclusive content, including our InnoTrans 2022 review and Tomorrow's Train Stations Roundtable, plus features from: the Rail Delivery Group; MRS Logística; the CER; Avanti West Coast; Porterbrook; and much more!
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Leo Express celebrates 10 years since first train connection
After beginning on the Prague-Ostrava route in 2012, Leo Express is now celebrating the tenth anniversary of its first train connection.
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Global Railway Review Weekly News Roundup
Craig Waters, Editor of Global Railway Review, explores what made the headlines in the rail industry during week 17-21 October 2022.
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North Carolina passenger rail service ridership breaks record
Ridership increased in September more than any previous month in the history of the N.C. Department of Transportation's intercity passenger rail service.
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Grand Central record post-COVID passenger number increase
Grand Central have recorded the largest percentage point increase of passenger numbers of any operator post COVID-19.
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Bristol Temple Meads to host first UK trials for innovative passenger tech
A multi-million-pound programme will turn Bristol Temple Meads into the UK’s first ‘Station Innovation Zone’, trialling new technologies designed to upgrade passengers’ experience.
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First UK Family Lounge to open at Kings Cross Station
LNER are to open a new area at Kings Cross Station which has been designed to give families a dedicated space to wait for trains.
