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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
One in four UK train companies found to be wrongly advising passengers
An undercover investigation run by Which? found train company staff are failing to correctly advise passengers that have been delayed and are owed compensation…
NSW Government invests $133 million into accessibility upgrades
The announcement confirms the New South Wales Government will allocate funds to allow planning for accessibility upgrades at North Strathfield, Kingswood, Hazelbrook, Wyee, Blayney, Mittagong, Clarendon, Hawkesbury River, Wahroonga, Taree and Roseville…
International Rail Development speaker interview: Bassam Mansour
Global Railway Review speaks to Bassam Mansour, International Rail Industry Advisor, to find out his views on competition within the rail sector, new digitalisation initiatives and what he believes are some of the biggest challenges facing the rail sector…
Regional Debate – UK
This regional debate involving some key industry leaders explores the importance of embracing modern technologies, the role rail will play for the next generation, the key challenges the sector faces and also the opportunities that lie ahead.
Issue #3 2018 – Digital version
In this issue: Infrabel’s commitment to delivering a smarter and safer railway, VIA Rail Canada’s fleet renewal programme and modernisation strategy, and a UK debate from industry experts.
Amtrak passengers can now select their seat ahead of time
A new initiative from Amtrak provides a seamless onboarding process, enabling customers to select their preferred seat before boarding…
International Rail Development speaker interview: Johan Sundin
Global Railway Review speaks to Johan Sundin, Head of Strategic Production Support for The East Link Project at Trafikverket, to find out his views on competition within the rail sector, new digitalisation initiatives and what he believes are some of the biggest challenges facing the rail sector...
GrumpNow, the first real-time aggregator of rail complaints
Nick Schutz, Founder of GrumpNow – a new mobile app to collect rail complaint data and give passengers a collective voice – believes that by enabling passengers to constructively complain about their train journey, it will help rail operators make informed decisions and lead to positive change.
Virgin Trains and Uber encourage people to leave cars at home
Virgin Trains and Uber have partnered in an attempt to reduce the use of privatised vehicles across cities in the UK; the first step towards a fully integrated and seamless booking experience…
InnoTrans 2018: Keeping passengers happy by keeping it clean
A range of countries will demonstrate the innovations related to keeping train interiors and exteriors clean, therefore ensuring a satisfied passenger…
Europe’s top three high-speed and long-distance operators revealed in new report
A comparison report of Europe’s high-speed and long-distance train services has been published by Loco2, revealing that SBB, Deutsche Bahn and ÖBB are the top three train operators for passengers belonging to 12 types of audiences, including foodies, business travellers, pet owners, backpackers, families with children and many more...
NJ TRANSIT deploys new fare collection technology on trains
NJ Transit has announced it is launching a pilot programme in which select train crews will use handheld mobile devices to scan and validate tickets...
Whitepaper: Mobile-first revenue generation for passenger transport and the future of mobility
WE MAKE TRAVEL EASIER™ CellPoint Mobile provides airlines, passenger transportation providers, and hospitality companies across the globe with flexible, configurable solutions that help them collect revenues from the mobile channel and profitably manage interactions and transactions from both the selling side and the payment side...
Brightline partners with ride-sharing company Lyft
The privately owned, inter-city passenger rail service in the U.S. is supporting multi-modal transportation and simplifying the travel experience for their users…