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30,000 UK railway staff to undertake disability awareness training by end of 2021
All 24 train and station operators across the UK have committed to having their passenger-facing staff undertake disability awareness and equality training.
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Office of Rail and Road (ORR)
The UK’s Office of Rail and Road (ORR) is a non-ministerial government department responsible for the economic and safety regulation of Britain’s railways, and the economic monitoring of Highways England.
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ORR publishes 2020-2021 Q3 statistics for UK passenger rail performance
ORR's statistics show that the punctuality of all 23 UK operators improved in Q3 of 2020-2021 when compared to 2019-2020, but a total of 11 per cent fewer trains were scheduled.
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Southeastern to implement additional accessibility measures under new Accessible Travel Policy
Measures within Southeastern's new travel policy include the setting up of a Passenger Accessibility Panel and the creation of a new bespoke disability awareness training programme.
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More accessible guidance on level crossing safety in UK proposed by ORR
ORR's draft guidance proposals aim to give the industry greater confidence in putting forward innovative designs to reduce risks and increase safety at level crossings.
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ORR report finds that Network Rail performed positively despite COVID-19
ORR has praised Network Rail for its performance during the COVID-19 pandemic, but has outlined that efforts need to improve in the North West.
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What will HS2 mean for rail freight in Britain?
With the construction of HS2 now underway, Zoe McLernon, Multimodal Policy Manager at Logistics UK, explores how the development is set to impact rail freight and the steps that government can take to maximise the opportunities for the sector.
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Only 37 per cent of eligible delay repay passengers claiming refunds in UK
Transport Focus has outlined that improved reliability and a simpler delay repay claims process can help increase confidence in the railway.
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ORR statistics outline lowest passenger levels in UK since mid-19th century
During Q1 of 2020-2021, the number of passenger journeys decreased by more than 400 million when compared to the same quarter in 2019-2020.
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New guidance aims to improve reliability of assistance for disabled passengers
Stephen Brookes MBE, states how the new ORR protocol will go a long way in assuring disabled people that their needs are being properly understood and delivered.
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UK’s Office of Rail and Road publishes new accessible travel guidance
ORR's new guidance focuses on improving the experience of passengers with reduced mobility on rail replacement services during disruption.
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Network Rail publishes Stonehaven tragedy interim report
The report outlines the need for a wide range of changes and improvements by Network Rail following the Stonehaven tragedy.
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ORR insists that better passenger information is needed to drive industry change
The UK's Office of Rail and Road (ORR) has called for passengers to receive more effective advice and reassurance during disruption, with clear and reliable information.
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Central section of Crossrail’s Elizabeth Line expected to open in 2022
Previously scheduled to open in 2021, the introduction of the central section of the Crossrail Elizabeth line into passenger service has been delayed.
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GB Railfreight appoints new Business Development Director
GB Railfreight - the third largest rail freight operator in the United Kingdom - has announced that it has appointed Tim Hartley as Business Development Director.
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Network Rail makes good start to CP6 but performance concerns remain, according to ORR
The UK's Office of Rail and Road's 2019-2020 assessment shows Network Rail has saved more than £385 million in the first year of its new control period 6, but passenger and freight performance varied by region.
