New ORR statistics will help the industry focus on boosting punctuality
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
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The UK’s Office of Rail and Road (ORR) is a non-ministerial government department responsible for the economic and safety regulation of Britain’s railways, and the economic monitoring of Highways England.
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
Following periods of underperformance, the ORR’s annual assessment of Network Rail highlights the need for continued focus on train performance and efficiency throughout the organisation.
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Britain's Office of Rail and Road (ORR) has published its Annual Report on Health and Safety which stresses that despite Britain’s railway remaining one of the safest in Europe for passengers, the rate of improvement has shown signs of slowing.
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Network Rail describes a number of new actions it will take to identify and address the underlying issues impacting train performance.
The new policy allows ORR to target those areas that have the most serious impact and detriment to passengers, freight customers and funders.
From April 2019 and as part of an ongoing plan to improve performance and reduce delays, Britain’s train operators and Network Rail will publish new measures of train punctuality.
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