Network Rail have started a £30 million investment to reduce congestion on platforms and at ticket gates at London Victoria station.
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Southeastern will reinvest the money from fare-dodgers back into the railway, with around £2.5 million recovered.
Following safety issues that lead to the withdrawal of Hitachi Rail’s Class 800 series trains in May 2021, ORR have published a safety review with several recommendations.
South Western Railway has retained 12 Class 707 trains, extending the original lease period until August 2022, improving availability and capacity on the network’s suburban routes.
Trains will continue to run as normal with SE Trains vowing to focus on improving the passenger experience on one of the UK’s busiest commuter networks.
In order to provide greater transparency when it comes to choosing tickets, GTR and Southeastern's Season Ticket Calculator will enable commuters to purchase tickets that fit their flexible work schedules.
Justin Ryan, Accessibility and Inclusion Manager at Southeastern, tells Global Railway Review about Southeastern’s most recent accessibility improvements.
Measures within Southeastern's new travel policy include the setting up of a Passenger Accessibility Panel and the creation of a new bespoke disability awareness training programme.
Great Northern, Southeastern, Southern and Thameslink worked with the British Transport Police to enforce face covering rules over an eight-week period, experiencing a 98.4 per cent success rate.
John Till, Head of Information Delivery at Southeastern, tells Global Railway Review more about how their new ‘SeatFinder’ capacity tool, which allows the operator to change the way they analyse and use train load data so that they can continue to make improvements that provide confidence and reassurance to passengers.
Great Northern, Southeastern, Southern and Thameslink have partnered with the British Transport Police to enforce face covering regulations.
Southeastern, the train company running services into London and the South East, is the first in the UK to share train load data directly with passengers so they can understand carriage capacity before boarding services and social distance more effectively.
The new Direct Award Contract has been awarded by the Department for Transport to Govia for the continued operation of the Southeastern franchise.
Network Rail and Southeastern Railway have collaborated to launch the UK’s first passenger train service operated entirely by women.
Stations across the Govia Thameslink Railway, South Western Railway and Southeastern networks have now introduced the sunflower lanyard scheme.