The new Direct Award Contract has been awarded by the Department for Transport to Govia for the continued operation of the Southeastern franchise.
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Network Rail and Southeastern Railway have collaborated to launch the UK’s first passenger train service operated entirely by women.
Stations across the Govia Thameslink Railway, South Western Railway and Southeastern networks have now introduced the sunflower lanyard scheme.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
For our next Women Inspiring Rail instalment, Natalie Leister, Area Manager at Southeastern, tells us about how her humble beginnings within the rail industry helped her grow to become determined on working to make the company focus more on inclusivity and make train travel and the rail industry more accessible…
With over 100 million passenger journeys in a decade and 48 million miles travelled collectively, Southeastern celebrates 10 years of high-speed train service.
The UK government has revealed it has cancelled the competition for the next Southeastern rail franchise citing the Williams Review which is due to be published in the autumn.
London Bridge station has clinched top spot as part of the Royal Institute of British Architects (RIBA) regional awards for London for building of the year.
Network Rail’s fleet of snow-and-ice-busting trains will travel the equivalent of six times around the world in the south east, anti-icing the rails to keep passengers moving.
Following a survey which attracted over 8,000 responses for 107 stations, Southeastern and Network Rail selected stations they feel have the strongest case for funding.
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
Across the entire rail industry, just 16 per cent of employees are female, but Southeastern has many new schemes to improve this statistic.
The first ever partnership between a UK transport operator and Amazon Prime Video will provide a variety of infotainment for rail passengers.
The increase in satisfaction at London Victoria is the biggest jump by any station which has not undergone a major redevelopment or upgrade.