news
UK government announces funding to deliver a rail data revolution
The funding will support the development of the Rail Data Marketplace, which will ultimately improve journeys for passengers across the UK.
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Episode 5: train station developments
Steve White, Chief Operating Officer at Govia Thameslink Railway, speaks to Global Railway Review’s Junior Editor, Leah Hockley, about the UK's train stations and how they are developing to become safer, more sustainable and more inviting for passengers.
news
GTR and Southeastern jointly launch new Season Ticket Calculator
In order to provide greater transparency when it comes to choosing tickets, GTR and Southeastern's Season Ticket Calculator will enable commuters to purchase tickets that fit their flexible work schedules.
news
‘Passenger Assistance’ app launched to make railway more accessible
A new app has been launched in Great Britain that will make it easier and quicker for disabled people to request assistance for their train journeys, helping people to travel with confidence.
news
FirstGroup signs NRCs for South Western Railway and TransPennine Express
FirstGroup has agreed with the Department for Transport two National Rail Contracts for the SWR and TPE train operating companies, with a primary term of two years.
news
UK rail industry launches Alert Me by Messenger passenger service
The Alert Me by Messenger technology provides rail passengers with the available transport options and information regarding disruption and crowding.
article
Making changes to directly improve the passenger experience
Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.
article
A unique strategy for digitally transforming Russian Railways: The train driver app
Oleg Valinsky, Deputy Managing Director of Russian Railways, shares details about the railway company’s train driver mobile app and how it helps to interact with locomotive crews.
article
Rail’s COVID-19 Heroes – Greater Anglia
In the next instalment of Global Railway Review’s exclusive series, Greater Anglia reflects on 2020 and the impact of the pandemic on its business, as well as highlighting three employees who have dedicated the last 12 months to keeping passengers safe, informed and moving.
news
Hull Trains introduces passenger counting technology to support social distancing
The technology publishes the level of passengers onboard Hull Trains services in real time in order to help to make socially-distanced travelling easier.
article
Roundtable: The Future of Train Stations
The rail industry continually strives to identify ways to ensure that train users have the best possible experience, and travelling through train stations plays a huge part in this. Although train stations are understandably much quieter at the moment, passengers will eventually return – so, how will train stations adapt…
article
A smarter, digital ticketing experience for LNER passengers
Rebecca Dartnall, Head of Digital Products at London North Eastern Railway (LNER), reflects on the leap that rail passengers have made in terms of technology, particularly smart ticketing, in the last year. Is now the time to take this progress further, and make smart payments an inherent part of our…
article
Enhancing connectivity on the East Coast with LNER
Danny Gonzalez, Chief Digital and Innovation Officer at British train operating company, London North Eastern Railway (LNER), explains how they are leading the way to bring digital innovation and connectivity to UK rail.
article
Southeastern: Prioritising accessibility through COVID-19
Justin Ryan, Accessibility and Inclusion Manager at Southeastern, tells Global Railway Review about Southeastern’s most recent accessibility improvements.
news
Southeastern to implement additional accessibility measures under new Accessible Travel Policy
Measures within Southeastern's new travel policy include the setting up of a Passenger Accessibility Panel and the creation of a new bespoke disability awareness training programme.
