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Northern’s WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
List view / Grid view
Passenger Information Systems (PIS)
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Arriva Rail London to trial innovative British Sign Language solution
Arriva Rail London will trial Luna, a solution by GoMedia, to help British Sign Language users access essential travel information on the London Overground network.
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LIRR launches innovative QR code programme for real-time toilet feedback
The MTA Long Island Rail Road has unveiled a new QR code programme allowing passengers to promptly report toilet issues for swift resolution, aiming to enhance passenger satisfaction during travel.
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Northern using artificial intelligence to count the number of passengers on region’s trains
Northern have introduced a new artificial intelligence system to count the number of passengers on their services.
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Virgin Trains Ticketing issues Charter for Change
21 May 2024 | By
Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain train fares;…
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LG Display equips Korea’s new high-speed underground railway with transparent OLEDs
LG Display have equipped Korea's new high-speed underground railway with OLED displays, ahead of the line's opening.
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Makaton information panels installed at Northern’s Cumbria stations
Northern have introduced Makaton information boards for customers, detailing sites and features of the local area.
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Metrolinx release new GO Train service schedule
Metrolinx have released a new GO Train schedule, informing their customers of some changes to a timetable, and an increased service.
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Rail sector promotes sustainable travel for ERASMUS+ participants
The European rail sector is promoting sustainable travel for those participating in ERASMUS+, creating the Interrail Global Pass.
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ALLRAIL: Transmodel NeTEx is the best technical standard for multimodal bookings
ALLRAIL have issued a statement calling the Transmodel NeTEX the "tried and tested" technical standard for door-to-door bookings.
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TGV INOUI and Moment renew their partnership to expand on-board digital services
SNCF Voyageurs' TGV INOUI have renewed their partnership with Moment to expand their on-board digital infotainment.
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OFF THE RAILS: Worldline’s Martin Howell
This week's 'Off the Rails' features Worldline's Martin Howell, who I interviewed at Transport Ticketing Global 2024, earlier this month.
webinar
How do human and organisational factors affect rail safety performance?
22 March 2024 | By
Watch our FREE webinar and gain valuable insights into human factors affecting rail safety. Discover the root causes behind these mistakes and explore successful projects implemented by RSSB experts to prevent them.
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REVEALED: The top websites rail users browse ‘on the go’
The UK operator Northern have worked out the sites most visited by its passengers.
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Nokia and Siemens Mobility to deliver mission-critical communications for driverless Western Sydney Metro
Nokia have signed an agreement to deliver mission-critical communications for a driverless fleet for Sydney Metro.
