New technology enhances customer communication on the Overground
8 December 2015 | By London Overground Rail Operations Limited (LOROL)
This year has seen London Overground Rail Operations Limited (LOROL) develop and rollout a series of technology-led innovations that will enhance passenger communications by improving the availability, accessibility and accuracy of information for frontline staff. In this article, Matthew Bromley, Customer Service Project Manager at LOROL, outlines these innovations which…