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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
USDOT's Federal Railroad Administration has announced over $153 million in funding to enhance passenger rail services, aiming to establish new routes and improve existing ones across the country.
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
The new contract includes a dedicated route linking the railway station to key stops within Quimper city, featuring extended service hours to facilitate smoother interconnections with late-night TGV train arrivals.
A new study by West Somerset Railway reveals that despite the cost-of-living crisis, 73% of UK adults still plan on taking day trips in Summer 2024, with 77% intending to take overnight UK trips in the next year.
Arriva Rail London will trial Luna, a solution by GoMedia, to help British Sign Language users access essential travel information on the London Overground network.
For Global Railway Review’s latest Track Insight: Talent, Dr Joe Preece, Research Fellow at the Birmingham Centre for Railway Research and Education, shares insights on the transformative potential of artificial intelligence and the importance of data readiness in revolutionising the rail industry.
For Global Railway Review's latest Track Insight: Talent, Mark Robinson, Director at Chrome Angel Solutions, discusses how VR simulations are revolutionising accessibility and confidence in rail travel for individuals with disabilities, while also training the workforce to better understand and support diverse passenger needs.
In this week’s ‘Good News Friday’, we cover Network Rail enhancing safety education ahead of overhead wire electrification, Hull Trains and Northern inspiring future female train drivers and GTR hosting a unique on-board art class.
Liebherr Transportation Systems will supply and service advanced HVAC units for Etihad Rail's high-speed trains, ensuring passenger comfort in the United Arab Emirates' extreme climate conditions.
Anuj Dayal, Principal Executive Director of Corporate Communications at the Delhi Metro Rail Corporation, provides insight into the organisation's unwavering commitment to sustainability through innovative eco-friendly practices and its significant achievements in reducing Delhi's pollution and carbon footprint.
ScotRail has introduced a temporary timetable to improve service reliability amid reduced driver availability and ongoing pay disputes with trade unions.
Essential railway upgrades will affect Bakerloo line and London Overground passengers from 3 August to 8 August 2024, with improvements aimed at enhancing reliability and preventing future disruptions.
Preliminary figures from the first full month of Borealis train service between St. Paul and Chicago show promising ridership with over 18,500 passengers, averaging 300 per train daily.
Northern will offer affordable fares on the newly re-opened Northumberland Line, ensuring passengers pay no more than £3 for a single journey along the entire route, enhancing connectivity across Southeast Northumberland.
Liebherr-Transportation Systems will provide 80 propane-based HVAC systems to Stadler Polska, marking its first series-produced units using this eco-friendly refrigerant.
