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MTR Express rated best railway operator in Swedish Quality Index survey
For the fourth consecutive year, MTR has been rated the best railway operator in the 2019 Swedish Quality Index survey with over 90 per cent passenger satisfaction.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Hack Partners & SilverRail: Innovation in Industry Podcast
7 May 2019 | By
River Tamoor Baig, CEO of Hack Partners, recently interviewed Aaron Gowell, a technology entrepreneur and the Chief Conductor of SilverRail. SilverRail is building digital infrastructure for the global rail industry. Aaron is a big believer in rail’s humanitarian benefits and is excited by the challenge of getting more people using…
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Kansas City Southern revises measures of operational performance
The revised service metrics aim to provide a more complete view of customer service and operational performance delivered by Kansas City Southern.
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Greater Anglia suspends seat reservations as new trains enter service
The suspension of seat reservations on trains is to limit confusion between the new and old trains while the 169 new trains are introduced.
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MBTA overhauls 27 additional commuter rail locomotives
An overhaul of the F40s by the Massachusetts Bay Transportation Authority will improve service reliability and extend locomotive service life for 20 years.
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ARA sets out Rail Priorities for 2019 Federal Election
The Australasian Railway Association (ARA) has released its priorities policy development paper ahead of the 2019 federal election.
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Transport for Wales: A new digital destination website
Following the award of the Wales and Borders rail franchise to Transport for Wales in 2018, the train operating company partnered with ORM to design and build a new marketing website. With a hard deadline agreed for the franchise handover, a new platform was delivered in under 10 weeks.
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Virgin proposes airline model for railways to increase competition
The ideas to abolish complex ticketing and overcrowding are Virgin’s contribution to the Government’s Williams Rail Review which would encourage long-term private sector investment.
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UK rail industry welcomes parliamentary inquiry into ‘trains fit for the future’
The Transport Committee has launched an inquiry into the development of alternatively-fuelled trains and how carriages can be designed to meet the changing demands of the travelling public.
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Rail must supply an intelligent journey experience to remain relevant
Nomad Digital’s Product Manager, Brian Foskett, explains how passenger expectations are developing in today’s connected world and what digital solutions are available to train operating companies as they strive to enrich the passenger experience.
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New interactive map provides accessibility information for every station in Britain
With access to information on every station in Britain, passengers can now plan their journeys according to their needs and have smoother, more reliable, experiences.
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Eurostar aims to reduce the use of paper tickets with Google Pay
In a world first for an international rail company, Eurostar offers a more seamless alternative regarding buying and storing tickets.
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New programme backs tech innovators to shape the UK rail industry
The Recognised Innovation Scheme aims to open up the rail industry to new innovations to improve passenger experience.
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What are European railways delivering to enhance the passenger experience?
From the Community of European Railway and Infrastructure Companies (CER), Libor Lochman, Executive Director and Ulrich Fikar, Senior Policy Adviser – Passenger, explore the options which ensure rail becomes more attractive to passengers as the expectations of seamless mobility continue to grow.
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Global Railway Review Issue 2 2019
In this issue we explore level crossing safety, how to meet passenger expectations in an era of seamless mobility, how innovative techniques can deliver safer and more efficient infrastructure, and UK rail experts participate in our Leaders’ Debate to focus on how to overcome challenges to transform the UK rail…
