MTR Express rated best railway operator in Swedish Quality Index survey
For the fourth consecutive year, MTR has been rated the best railway operator in the 2019 Swedish Quality Index survey with over 90 per cent passenger satisfaction.
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Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
For the fourth consecutive year, MTR has been rated the best railway operator in the 2019 Swedish Quality Index survey with over 90 per cent passenger satisfaction.
7 May 2019 | By
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