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Interiors to enhance passenger comfort in the future
The International Design Forum at InnoTrans 2018 will showcase the train of ideas; presenting visions of passenger comfort in the future.
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Using customer experience insights to enhance travel quality
Train operating companies continuously seek more business. The key combination is high performance and happy customers, yet Netherlands Railways’ (NS) strategy sets passenger satisfaction as the number one target and performance indicator. This ambition is supported with a wealth of insights into the main drivers of passenger satisfaction. The big…
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Brightline: Redefining passenger train travel in America
As the only privately-owned, operated and maintained intercity passenger train system in the United States, Brightline is the new benchmark for train travel in America. Senior Vice President of Corporate Affairs, Ben Porritt, gives an overview of the new service that connects Miami, Fort Lauderdale and West Palm Beach, which…
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Future of Rail In-Depth Focus 2018
How will Hong Kong’s trains operate in the future? What challenges lie ahead for Spain’s railways? Will hyperloop become a part of our future mobility modes? How must rail adapt to incorporate innovative technical advances. Read on to find out more…
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Virgin Trains first to use RCS-based messages for customer communications
Rich Communications Services (RCS) messaging is a new mobile industry communications standard that allows Virgin Trains to send rich ‘Chat’, helping deliver seamless customer journeys.
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Issue 5 2018 – Digital version
In this issue: establishing rail as the backbone of future mobility, InnoTrans 2018 show preview, and Flordia's new rail system, Brightline.
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New study shows the commute should be counted as part of the working day
Traditionally, the government has been more concerned about the benefits of free Wi-Fi for business travellers, but a research team believe that the impact on commuters may be more important.
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UK trials world-first personalised disruption messaging technology
East Midlands Trains is currently piloting a new communications technology in a bid to drastically transform rail journeys for passengers.
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Pendolino trains in Poland soon to receive Wi-Fi from Alstom
Free, wireless internet access is one of the most commonly expected standards of the 21st century, and so PKP Intercity are updating their vehicles accordingly.
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Images reveal first glimpse of Hull Trains’ new bullet train-inspired fleet
The new fleet for Hull Trains will provide more in terms of customer service, as well as shorter journey times and reduced pollution.
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Hull Trains is East Coast Main Line’s top performing long-distance company
Hull Trains has reported strong periods of service reliability and performance, with attention focused on improving the passenger experience.
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Britain’s second busiest station sees record leap in passenger satisfaction
The increase in satisfaction at London Victoria is the biggest jump by any station which has not undergone a major redevelopment or upgrade.
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On-board mobile: No more missing connections
Anyone who has had to try and make a call, send an email or watch an online video on a train knows it can be a challenge. Whether travelling for work or pleasure, inconsistent and unreliable mobile coverage is incredibly frustrating for passengers who want the same level of reliable…
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Rail industry removes jargon to ensure customers pay the right fare
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.
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Modern interiors of the new Acela Express fleet have been revealed
Amtrak is fitting their new fleet with modern Acela equipment, offering passengers contemporary accommodations and amenities.
