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Over 980 French train stations to have Amazon Lockers installed
Amazon Lockers provide customers with a simple and convenient pick up point for Amazon orders at no extra charge, 24 hours a day, seven days a week…
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The Passenger
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
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Heathrow Express scores 95 per cent in customer satisfaction survey
The electric train service to and from the UK’s largest airport scores highly in customer ratings of satisfaction, punctuality, speed and internet connection…
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Indian Railways digitises the passenger complaint procedure
The new app enables customers to efficiently complain and the railway to then analyse the network’s problems; creating better solutions faster…
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UIC, the Worldwide Railway Organisation, confirms partnership with Intelligent Transport and Global Railway Review
On 22 May 2018, Director General of the International Union of Railways (UIC), Jean-Pierre Loubinoux, signed a wide-ranging new partnership with Russell Publishing, the independent, international publishers of Intelligent Transport and Global Railway Review...
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Travel catering and customer services are key to passenger satisfaction
Customer satisfaction, focusing on travel catering and comfort services, will be exhibited and discussed at InnoTrans 2018…
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One in four UK train companies found to be wrongly advising passengers
An undercover investigation run by Which? found train company staff are failing to correctly advise passengers that have been delayed and are owed compensation…
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NSW Government invests $133 million into accessibility upgrades
The announcement confirms the New South Wales Government will allocate funds to allow planning for accessibility upgrades at North Strathfield, Kingswood, Hazelbrook, Wyee, Blayney, Mittagong, Clarendon, Hawkesbury River, Wahroonga, Taree and Roseville…
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International Rail Development speaker interview: Bassam Mansour
Global Railway Review speaks to Bassam Mansour, International Rail Industry Advisor, to find out his views on competition within the rail sector, new digitalisation initiatives and what he believes are some of the biggest challenges facing the rail sector…
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Regional Debate – UK
This regional debate involving some key industry leaders explores the importance of embracing modern technologies, the role rail will play for the next generation, the key challenges the sector faces and also the opportunities that lie ahead.
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Issue #3 2018 – Digital version
In this issue: Infrabel’s commitment to delivering a smarter and safer railway, VIA Rail Canada’s fleet renewal programme and modernisation strategy, and a UK debate from industry experts.
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Amtrak passengers can now select their seat ahead of time
A new initiative from Amtrak provides a seamless onboarding process, enabling customers to select their preferred seat before boarding…
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International Rail Development speaker interview: Johan Sundin
Global Railway Review speaks to Johan Sundin, Head of Strategic Production Support for The East Link Project at Trafikverket, to find out his views on competition within the rail sector, new digitalisation initiatives and what he believes are some of the biggest challenges facing the rail sector...
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GrumpNow, the first real-time aggregator of rail complaints
Nick Schutz, Founder of GrumpNow – a new mobile app to collect rail complaint data and give passengers a collective voice – believes that by enabling passengers to constructively complain about their train journey, it will help rail operators make informed decisions and lead to positive change.
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Virgin Trains and Uber encourage people to leave cars at home
Virgin Trains and Uber have partnered in an attempt to reduce the use of privatised vehicles across cities in the UK; the first step towards a fully integrated and seamless booking experience…
