Arriva's Northern franchise will be transferred to the Operator of Last Resort as of 1 March 2020, announces UK Transport Secretary, Grant Shapps.
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Philip Hoare, President of Atkins, SNC-Lavalin’s Engineering, Design and Project Management sector has been appointed as chair of the Rail Supply Group (RSG), he succeeds Gordon Wakeford, the former CEO of Siemens Mobility UK.
With access to information on every station in Britain, passengers can now plan their journeys according to their needs and have smoother, more reliable, experiences.
With smart ticket options now available with every train operator in Britain, the rail industry is working to progress its proposed reforms to the fares system.
The plans show how the company will spend over £42 billion to increase reliability and improve performance over the next five years.
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
In a recent survey, overall satisfaction with rail services was at 79 per cent, the lowest level since 2008, with 21 per cent of passengers not satisfied.
The wide-scale deployment of new and refurbished-like-new carriages will mean the retirement of some of the oldest trains on the network.
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
Virgin Trains and British Transport Police are increasing employee safety by deploying 275 body cameras on frontline staff.
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
The automated claims systems, available via smartphones and smartcard registration, will make compensation claims easier for customers.
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.
The rail industry plans to work with the government to prevent disruption to the over 2,000 intermodal trains transporting 1.22 million tonnes of freight per year after the UK leaves the European Union.