During Q1 of 2020-2021, the number of passenger journeys decreased by more than 400 million when compared to the same quarter in 2019-2020.
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In the next instalment of our TOCs Management Series, Alex Hynes, Managing Director of Scotland’s Railway, explains the importance of punctuality and reliability, as well as the ways in which the operator has had to adapt during COVID-19.
All train operators in Britain and Network Rail are now signed up to the Sunflower scheme, designed to enable people with non-visible disabilities to discreetly let others know that they might require a little more time, support or assistance when travelling.
ScotRail now provides passengers with real-time data about train type and carriage length, as well as the use of carriages and allocation of trains.
Carriages specifically designed for bikes and large sporting equipment to be introduced to Scotland’s scenic rail route.
ScotRail has launched a new WhatsApp service for customers as part of a £4 million investment plan to improve passenger satisfaction.
Eight communities across Scotland are set to benefit from a share of the Local Rail Development Fund (LRDF) which is thought to be worth £817,000
Hitachi Rail’s fleet of AT200 electric commuter trains for Abellio ScotRail have been equipped with fire protection panels from Promat UK to help deliver a safe and comfortable on-board environment.
ScotRail has teamed up with InterpreterNow to introduce a new British Sign Language (BSL) app to Scotland’s Railway, a first for the UK rail industry.
The wide-scale deployment of new and refurbished-like-new carriages will mean the retirement of some of the oldest trains on the network.
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
More frequent services, offering more seats, will soon be operating across Scotland as a result of the government-funded rail improvements.
By digitising the ticketing process, ScotRail is working towards securing easy, convenient and enjoyable journeys for passengers.
An undercover investigation run by Which? found train company staff are failing to correctly advise passengers that have been delayed and are owed compensation…
31 January 2017 | By Phil Verster, Managing Director of the ScotRail Alliance & Karen Boswell OBE, Managing Director of Hitachi Rail Europe
With passenger numbers continuing to grow rapidly across Scotland, a fleet of new trains is needed to meet demand. For Global Railway Review, Phil Verster (Managing Director of the ScotRail Alliance) and Karen Boswell OBE (Managing Director of Hitachi Rail Europe) provide further details of a joint vision to transform…