Following the worst performance figures in the UK in late 2019, TransPennine Express must now deliver a service that restores passenger trust.
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The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
A report has revealed that Britain’s rail industry is committed to delivering over 1,000 extra services a week for passengers and the introduction of 1,000 new carriages during 2020.
FirstGroup has embraced the benefits of technology that can be used across multi-brands by investing in a CMS platform and website architecture that has been replicated across many of its UK train operating companies.
TransPennine Express (TPE) has officially welcomed the first of its brand new Nova 1 trains following formal acceptance from the Office of Rail and Road.
The popular social media platform means customers now have an additional customer service channel to communicate with the operator.
After disappointing timetable problems in May, TPE, Northern and Network Rail have a strong focus on improving the punctuality of their services.
In the next two years, TransPennine Express (TPE) will deliver a £500 million investment by introducing three new fleets of trains that will completely transform train travel in the North of England and into Scotland. Head of New Trains Robin Davis, explains that for TPE’s customers, it will mean more…