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Now that work from home restrictions in the UK have…
Now that work from home restrictions in the UK have been lifted, a new rewards website has been launched to entice customers back to rail and to encourage commuters to make the most of their journey.
Quieter train journeys are set to become the norm after…
Quieter train journeys are set to become the norm after the UK government has announced it will identify and remove repetitive and unnecessary on-board announcements on trains in England.
The Department for Transport (DfT) has unveiled a range of…
The Department for Transport (DfT) has unveiled a range of initiatives to remove barriers and improve confidence for disabled people as they return to trains after the pandemic.
A new app has been launched in Great Britain that…
A new app has been launched in Great Britain that will make it easier and quicker for disabled people to request assistance for their train journeys, helping people to travel with confidence.
The Department for Transport (DfT) will delay the normal annual…
The Department for Transport (DfT) will delay the normal annual January change to rail fares until 1 March 2021, offering a significant window for commuters who cannot work at home to purchase cheaper season tickets at the existing rate and allowing greater flexibility in uncertain times.
The RDG has announced changes to its leadership that will…
The RDG has announced changes to its leadership that will ensure the organisation is ready to support potential reforms stemming from the Williams Review into the future structure of Britain's railway.
New changes have been announced by the UK's Department for…
New changes have been announced by the UK's Department for Transport (DfT) that will give passengers simpler, cheaper fares thanks to an overhaul of the ticketing process.
Clearer descriptions as to the type of ticket a passenger…
Clearer descriptions as to the type of ticket a passenger has purchased are due to come into circulation, but will this make travelling easier?
Jacqueline Starr, Managing Director of Customer Experience at the Rail…
Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group (RDG), explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail.
In a recent survey, overall satisfaction with rail services was…
In a recent survey, overall satisfaction with rail services was at 79 per cent, the lowest level since 2008, with 21 per cent of passengers not satisfied.
Passengers may soon be able to find out which carriages…
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
"This independent ombudsman will make sure passengers are heard and…
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
The automated claims systems, available via smartphones and smartcard registration,…
The automated claims systems, available via smartphones and smartcard registration, will make compensation claims easier for customers.
Rail industry appoints Dispute Resolution Ombudsman to rule on complaints…
Rail industry appoints Dispute Resolution Ombudsman to rule on complaints as part of the rail industry’s plan to change and improve…
Train passenger satisfaction rose to joint record levels in the…
Train passenger satisfaction rose to joint record levels in the spring this year, according to a recent independent survey.
